Job Description About the

Job:

Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviors in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.

The Day-to-Day:

Build People Capability

• Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
• Recruit and equip high quality operators to deliver great customer experiences
• Build a healthy and robust bench of developed and capable Managers and Team Members
• Leads performance management process for all employees in their restaurant
• Lead by example - be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
• Leverage culture and people capability to fuel brand performance
• Provides leadership and coaching, developing Manager's and Team Members Deliver a Consistent Customer Experience
• Ensure complete and timely execution of corporate & local marketing programs
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
• Control day-to-day operations by scheduling labor and ordering food and supplies, to successfully fulfil the needs of a $800k - $2.0m restaurant with average daily transactions of 500-800
• Ensure local health and safety codes, and company safety and security policies are met
• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
• Utilizes insights from customer programs to help elevate the customer's experience and meet Taco Bell's customer satisfaction targets
• Tracks, analyzes and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
• Builds SMART action plans to resolve issues in their restaurant
• Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets Grow the Brand, Sales and Profits
• Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
• Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
• Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
• Analyzes sales, labor, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
• Works with management team to develop and deliver unit-specific Annual Operating Plans Minimum Requirements Is This You?
• 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
• Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
• Strong interpersonal and conflict resolution skills
• Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
• Strong analytical/decision-making skills
• Basic personal computer literacy
• Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
• Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
• Provides leadership and coaching for each employee in their restaurant
• Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance and employee satisfaction Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people's lives with Más!
• We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music
• We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle
• We foster a culture of authenticity and believe all people can make a difference

Pay:

$50,000.00 - $65,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person