Floor Manager Location:

Long Beach, CA Job Type:

Full-Time A dining venue is seeking a strong Floor Manager to support daily operations. The ideal candidate leads by example, thrives in a fast‑paced environment, and is committed to developing teams while upholding exceptional hospitality, elevated cuisine standards, handcrafted beverage programs, and memorable guest experiences. Position Summary This position is responsible for overseeing restaurant operations, ensuring exceptional guest experiences, supports staff development, and drives accountability throughout every shift. The ideal candidate is a hands-on leader who works alongside the team, resolves guest concerns quickly, and delivers a high-standard service environment. Key Responsibilities Leadership & Team Development Supervise all front-of-house staff during service. Serve as manager on duty when assigned. Coach, train, and mentor servers, bartenders, hosts, runners, bussers, and support staff. Hold employees accountable to company standards and policies. Lead daily pre‑shift meetings and communicate operational priorities. Assist with onboarding and training new team members. Document coaching conversations and escalate performance concerns as needed. Guest Experience Ensure every guest receives exceptional hospitality from arrival to departure. Visit tables throughout service to engage guests and identify recovery opportunities. Resolve guest concerns professionally and effectively. Maintain strong knowledge of menus, cocktails, wine, and daily specials. Support large parties, special events, and VIP experiences. Operational Excellence Monitor dining room flow and adjust labor deployment as needed. Maintain proper staffing levels throughout service. Uphold service timing standards and guest satisfaction metrics. Oversee opening, shift change, and closing procedures. Ensure compliance with all health, safety, and sanitation requirements. Maintain cleanliness and organization of all guest‑facing areas. Financial Accountability Monitor labor efficiency and staffing needs. Assist in controlling operating costs. Ensure accurate cash handling and POS procedures. Prevent revenue loss through proper check presentation and payment processing. Support sales initiatives and upselling opportunities. Standards & AccountabilityQualifications Enforce company policies, dress code, and service expectations. Maintain a professional appearance and demeanor. Address performance issues promptly and professionally. Ensure all side work, opening duties, and closing duties are completed correctly. Foster a culture of teamwork, urgency, and accountability. Requirements Minimum 2 years of restaurant leadership experience. High-volume dining experience strongly preferred. Proven leadership , team coaching , and conflict‑resolution abilities. Excellent communication , organization , and follow‑through. Ability to remain calm, composed, and solutions‑focused under pressure. Strong working knowledge of food, beverage, and hospitality operations . Experience with POS systems and restaurant scheduling software preferred. Availability to work nights, weekends, holidays, and special events as required. Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 50 pounds. Ability to work efficiently in a fast‑paced environment while maintaining strong attention to detail. Benefits Advancement Opportunities Employee Dining Discounts Performance-Based Incentives If you are a hospitality professional who excels in leadership, accountability, and delivering exceptional guest experiences, we encourage you to apply and join our team.

Pay:

$73,000.00 - $75,000.00 per year

Benefits:

Paid time off Paid training

Work Location:

In person