Pay:

22-26/hour + shared tips (Tips range from $7 - $9/hour) Estimated Annual Earnings based on a 40 hour week: $60,320 - $68,640 Full Time w/

Benefits:

Health Insurance, Dental & Vision, Employee Discount. Vacation. Paid Sick Leave. Work-life balance is a priority in our company. Café

Hours:

7:00 AM - 4:00 PM Brand-New Store. A Special Opportunity. The Boy & The Bear is opening a brand-new café in South Pasadena, and we are looking for the inaugural Café Manager to lead it. Known as our Terra Cotta Store, this café is located in an historic Pasadena-area building and will be a very special addition to The Boy & The Bear family. The location will also be home to our new viennoiserie bakery, bringing together our specialty Colombian coffee and freshly produced croissants and other laminated pastries under one roof. As the inaugural Café Manager, you will have the unique opportunity to help establish the culture, operating rhythm, customer experience, and standards of a new location from its beginning.

Position:

Café Manager - Terra Cotta Store, South Pasadena, CA The Café Manager is the on-site leader responsible for keeping daily operations running smoothly and maintaining The Boy & The Bear's service, coffee, and presentation standards. This is a hands-on, hourly leadership role focused on guiding the team during shifts and ensuring consistency on the floor .You are the person ensuring consistency in the coffee experience, creating a calm, elegant and friendly environment, and driving financial excellence at your store. You represent The Boy & The Bear on the floor, maintaining exceptional standards of visual presentation (OCV), coffee quality, and warm, coffee-driven customer connection. Every decision and interaction reflects our 3 Pillars of Success. While this role provides guidance, training, and performance feedback to employees, it does not exercise independent judgment with respect to matters of significance such as hiring, termination, compensation decisions, or final disciplinary action. Authority for such decisions remains with higher-level management.

Ideal Candidate:

The ideal candidate is a confident and grounded leader with a deep respect for craft, detail, and hospitality. You thrive in structure and calm, ensuring that every aspect of the café, from coffee quality to team communication, reflects excellence and intentionality. You understand that true leadership is consistent and rooted in professionalism. You lead by example, balancing high standards with empathy and fairness. You are passionate about coffee, design, and creating meaningful customer experiences that reflect The Boy & The Bear's values of care and craftsmanship. Because this is a brand-new store, we are especially interested in a leader who is energized by building something from the beginning, establishing strong routines, developing a team culture, and creating a location that customers want to return to again and again. Role Mindset As the Café Manager, you are both a coffee professional and a cultural ambassador of The Boy & The Bear. Your leadership is rooted in care for our coffees and intentional design. You are coffee-quality driven. Every extraction, pour, and gesture reflects respect for the craft and a commitment to excellence. You view design and aesthetics as an expression of care. Every setup and movement behind the bar should feel intentional. It is a reflection of the same mindset of care we bring to our coffee and product. You embody neutrality and fairness, making decisions that balance the well-being of the team, the satisfaction of the customer, and the sustainability of the company. You lead with consistency and calm, setting a tone of steadiness, professionalism, and respect. You practice ownership and accountability of your store, acting quickly to correct what is out of place visually, operationally, or culturally. Above all, you are intentional in everything you do, from the placement of a cup to the way you greet a guest. True excellence comes from care in every detail. Qualifications Minimum 3 years of experience leading teams of approximately 5-10 people in a café, restaurant, retail, or hospitality environment. Specialty coffee experience with strong hands-on skills in espresso extraction, milk texture, latte art, and manual brewing methods. Proven ability to lead from the floor, set clear expectations, and provide direct, constructive feedback in the moment. Experience tracking and achieving financial and operational results, including labor, COGs, sales, waste, and other store KPIs. Strong operations management skills, including scheduling, staffing, inventory, opening and closing routines, cleanliness, safety, and facilities management. Experience building or improving store systems, routines, and standards. New-store opening experience is a plus. Strong customer service, communication, organization, and problem-solving skills. Experience with schedule making software, meal and break management. Key ResponsibilitiesOperational Leadership You are available and capable of opening and closing the café with precision and accountability. Ensure the store remains open and operational at all scheduled times by effectively managing staffing coverage and operational contingencies.

Maintain smooth, efficient service flow and full readiness across all stations. During peak rushes, ensure order turnaround times remain within our maximum limit times, always balancing speed with quality and customer experience.

Execute shift checklists with 100% completion and accuracy.

Communicate store needs, issues, and feedback to the Area Manager daily.

As the inaugural Café Manager, help establish the daily operating routines, service standards, and team culture of the new Terra Cotta Store. Financial Success As the Café Manager, you are responsible for the success and excellent financial performance of your store at a minimum 95% success rate .Keep track of all established KPIs for your store on a monthly and quarterly basis, ensuring financial performance and operational discipline remain within approved budgets and targets. Work in alignment with your Area Manager and uphold accountability for financial and operational outcomes within your location.

KPI:

Maintain expenses (COGs + Labor) within the designated budget percentage and achieve a minimum 95% success rate on monthly and quarterly financial performance reviews for your store. No recurring financial underperformance issues within one quarter in a year. OCV - Overall Café Visuals Ensure the café is presented at its best at all times by conducting daily OCV visual checks before and after each shift.

Maintain 95%+ OCV audit results from Ownership, HR, and the Area Manager.

No recurring cleanliness or OCV presentation issues within a quarter. Coffee Quality & Product Presentation Execute espresso extractions with precision and consistency at all times.

Maintain flawless milk texture among your staff: silky, shiny, and with true micro-foam quality on every drink.

Perform pour-over extractions with precision and consistency. Taste or spot-check extractions regularly to ensure quality. Audit beverage and food quality throughout service. Stop and correct any product that does not meet TB&TB standards before serving. Engage with customers after service to confirm that product quality meets both TB&TB's and their expectations. Ensure all latte art meets company standards. Any drink not meeting expectations must be remade immediately and not served.

Verify that every drink meets standards for taste, temperature, and presentation before being served.

Maintain organized, well-stocked, and visually balanced pastry and retail displays. Products should never appear piled or cluttered. No products, merchandise, or food items should be stacked, piled, or displayed in a way that compromises presentation.

Work collaboratively within a location that is also home to our viennoiserie bakery, ensuring that our coffee and pastry presentation together reflect The Boy & The Bear's quality and visual standards. Customer Experience & Connection Lead the bar with warmth, professionalism, and hospitality, fostering genuine connections with customers.

Resolve guest concerns immediately and communicate key feedback or issues to the Area Manager.

Uphold a calm, intentional tone that reflects The Boy & The Bear's refined service culture.

Create coffee-driven conversations with both staff and customers to enhance engagement and education through new coffee offerings and tasting notes, espresso and pour-over sampling, new product launches and seasonal features, and coffee class or event promotions when customers are interested. Team Culture & Leadership Motivate and guide the team during each shift. Lead by example in tone, professionalism, and consistency.

Listen to team concerns, feedback, and ideas that can enhance the customer experience, staff well-being, and overall operations.

Ensure all staff maintain excellent personal presentation and grooming, fully aligned with TB&TB's dress code and professional standards. Address performance or behavior concerns early and communicate them promptly to the Area Manager. Maintain a supportive, respectful, and compliant work environment where every team member feels valued and aligned with TB&TB's culture.

Uphold company values and discourage unproductive behavior or negative communication, consistently redirecting focus toward teamwork, respect, and coffee excellence.. Working Conditions Close proximity to coworkers and customers.

Exposure to hot liquids and steam.

Lifting and carrying food and drink trays.

Standing for long periods of time.

Working with brewing and grinding equipment. Schedule Expectations Works a minimum of five shifts per week across Monday-Sunday, including weekends, and cycles through all shifts to ensure firsthand understanding of business operations across all hours.

Available to provide coverage when shifts cannot be filled due to call-outs or unforeseen disruptions. Equal Opportunity We are an equal-opportunity employer. We celebrate diversity and welcome applicants from all backgrounds, identities, and cultures. What matters most to us are your skills, integrity, passion for world-class coffee, and alignment with our company's beliefs, vision, and core values.

Pay:

$22.00 - $26.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance Application Question(s): You can pass a proficient test verifying your ability to dial-in, steam milk to micro-foam consistency, perfectly exact espresso on a commercial manual espresso machine and create latte art. Yes or No? How many baristas have you trained from entry level barista skills to skilled barista? You have a current California Food Handler's Card?

Your work availability:

List each day and times available for work. What makes you uniquely qualified to lead a new store in this role?

Work Location:

In person