Promote and support the Ukiah Natural Foods vision and mission. Always provide excellent customer service and handle as a first priority by ensuring customers are attended to with care, high level of service and professionalism. Responsible for overseeing the operations of a natural food s deli with subdepartments (prepared foods & espresso Bar) to meet Ukiah Natural Foods (UNF) goals for safety, sales, margin, labor expense and customer care. Provide top quality product at all times. Ensure effective inventory control. Provide a safe, attractive, efficient department, and develop team members to maintain high quality standards for deli food and beverage service.

Reports to:

General Manager Essential Functions:

General Responsibilities of Co-op Department Managers 1.

Customer Service:

Be available for customer service when working on the retail floor. Learn product locations to find products for customers throughout the store. Role model excellent customer service for staff and provide excellent internal service to staff and peers. Ensure that department employees provide excellent customer service and receive appropriate customer service training. Able to understand and explain owner information and ensure the department employees receive ownership training. Encourage and answer all customer suggestions, requests, and complaints pertaining to the department. 2.

Leadership Practices:

Ensure that all staff in department receives appropriate orientation and training including health & safety Standards. Develop and maintain departmental training materials. Provide leadership by encouraging open communication & setting example for punctuality, organization and positivity. Maintain an open door, within policy, to allow clear communication and direct staff to the correct resolution channel(s). Actively address performance and personnel issues in a timely manner. 3.

Department Management:

Attend the weekly leadership team meetings (LTM) following established protocol. Review/prepare a weekly staff work schedule to cover departmental needs. Process paperwork and invoices in a timely and accurate manner. Ensure that department staff are aware and updated on current policy and procedure. Ensure all department staff takes the required Passport training classes within specified required times. Set departmental goals and develop structure in compliance with the overall store vision. Complete in a timely manner all trainings required by state and federal law (such as Sexual Harassment Prevention.) Report monthly to the General Manager on the performance and events for your department. 4.

Safety and sanitation:

Maintain working knowledge of processes and solutions for store emergencies. Ensure department staff is aware of and follows health and safety rules appropriate to the department. Responsible for making sure detailed Incident Reports for on-the-job injuries are correctly completed and submitted to Human Resources. Ensure that the department is clean and free of debris. Ensure all department staff are trained and monitored in the safe and correct use of equipment and proper lifting techniques. Specific Responsibilities of Deli Manager 5. Products, inventory control, and sales: Identify product mix to achieve sales and margin goals and satisfy customer demand. Ensure optimum stock levels of products based upon supplier or store movement reports with input from employees, customers, past history, and professional judgment. Conduct periodic price comparisons with other stores. Ensure staff are trained in purchasing and stock levels to ensure production fulfillments are met. Oversee the department purchases with consideration for target inventory turns and controlled shrinkage. Ensure favorable prices, quality & delivery are negotiated with suppliers. Develop margins and markdowns leading to positive operating results and provides acceptable explanation of variances from budgets and plans. Participate in quarterly inventory count. Oversee all department invoices and credit vouchers to ensure all merchandise purchased is priced correctly and prepares credits accordingly. Remain abreast of changing member/customer needs, new products and trends. Develop, maintain and train staff in effective selling techniques. Ensure proper receiving standards are met. Develop and maintain a business network of resources to help provide new and updated information. Attend educational and job-related seminars as they become available. 6. Merchandising; Ensure proper and attractive displays for the best presentation to customers, making sure displays and shelves are fully stocked, faced, rotated, and clean. Check that proper signage are on displays and display cases. Implement adopted merchandising policy. Develop and implement effective promotional programs. Determine product placement based upon traffic flow. 7.

Personnel Practices:

Participate in the applicant interview process and participates in employee selection with the human resource department. Ensure that all staff in department receives appropriate orientation and training. Develop and maintain useful departmental training materials. Ensure employees are updated on and adhere to the store policies and standards of Ukiah Natural Foods. Ensure staff receives consistent feedback and that staff evaluations are completed properly and on time. Actively address performance and personnel issues in a timely manner. Administer proper personnel actions (training redirection conversations, verbal warning, or written warning) and provide written documentation to Human Resources. Keep locked and secure all documents containing employee personal information. Maintain strict confidentiality about personnel issues. 8.

Other duties:

Perform additional duties as requested by the General Manager.

Expectations:

Attendance Arrive promptly for all scheduled shifts. Pre-authorize any tardiness or absences with the General Manager. Professionalism Dress and manners are appropriate for a professional retail environment and within Ukiah Natural Foods policies. Volume of Work Demonstrate strong work ethics and optimum performance. Utilize time management and organizational skills. Quality of Work Produce work with neatness, accuracy, thoroughness, attention to detail, and general effectiveness. Focus Work by prioritizing multi-tasks and maintaining focus on your duty-at-hand. Remain aware at all times of other store, customer, and staff needs. Always be friendly but focus conversations on work topics. Initiative Demonstrate resourcefulness, use ingenuity, and be proactive in getting things done while maintaining a productive pace. Dependability Carry out instructions and fulfill responsibilities. Follow through on set plans and goals. Customer Service Greet all customers, employees, and vendors warmly and make eye contact. Perform all customer service at or beyond the expectations stated in the Ukiah Natural Foods customer service policy. Teamwork and Systems Work as a team player by cooperating with all staff and management while demonstrating constructive interaction and communication, as well as positive behavior. Follow all department and store policies and procedures. Provide and be open to receiving useful feedback. Generate ideas and systems to improve Ukiah Natural Foods. Sanitation, Safety & Security Work safely at all times. Be proactive in maintaining and managing cleanliness and safety storewide. Adhere to all Ukiah Natural Foods safety and