General Manager

•Restaurant Crumbl Sugar Water LLC Waterbury, CT Job Details Full-time $55,000

•$65,000 a year 7 hours ago Benefits Profit sharing Health insurance Paid time off Employee discount Opportunities for advancement Qualifications Customer communication ServSafe Cost control Team development Store management ServSafe Food Manager Certification Leadership Food service management

Full Job Description Crumbl General ManagerWaterbury, CTDescription Crumbl General Manager Location:

Waterbury, CT Reports To:

Regional Manager Status:

Full-Time, Salaried Compensation & Benefits Base Salary:

$55,000

•65,000 (based on experience)

Performance Bonuses:

Strong monthly performance-based bonus structure

Profit Sharing:

Industry-leading profit share program

Health Coverage:

Health insurance reimbursement + optional supplemental coverage

Time Off:

Paid Time Off (PTO) Sundays Off Closed on Thanksgiving & Christmas Early closings on select holidays

Employee Wellness:

Access to a pilot wellness and performance coaching program Requirements Full Time Open and Flexible Availability Physical Requirements & Schedule Expectations Able to stand and work on your feet for extended periods Able to lift up to 50 pounds Comfortable retrieving items from low shelves, high shelves, fridges/freezers, and under counters Capable of maintaining a fast-paced work rhythm for the full duration of each shift Must be available to work all operational store hours, including opening and closing shifts Preferred Qualifications 1+ year of experience in business, hospitality, or food service management Strong leadership qualities and a passion for people Exceptional customer service, communication, and team-building skills Experience with scheduling, inventory, and cost management Associate degree or higher preferred ServSafe Manager Certification (required during onboarding if not already certified) Key Responsibilities Leadership & Culture Create and maintain a positive, enthusiastic, and high-performance team Foster a strong store culture aligned with Crumbl's mission and values Demonstrate strong leadership, integrity, and a servant's attitude Build team morale, inspire excellence, and ensure accountability Operations & Brand Standards Uphold and exceed Crumbl's brand standards in service, cleanliness, product quality, and operations Maintain COGS (Cost of Goods Sold) and other operating expenses within company standards Monitor and resolve operational challenges; review processes to improve service, performance, and safety Manage daily store operations including scheduling, training, inventory, baking, and equipment care Maintain accurate food and equipment inventory Schedule staff to ensure proper coverage at all times Customer Service & Issue Resolution Deliver and model exceptional customer service Investigate and resolve customer complaints with empathy and efficiency Cultivate a "Raving Fans" experience for every guest interaction Team Development Hire, train, mentor, and develop team members Encourage personal and professional growth within the team Coach staff on performance and support advancement opportunities Safety & Cleanliness Enforce and maintain all food safety and sanitation standards Ensure facility and equipment meet and exceed cleanliness standards Provide ongoing training on safe work practices Communication & Critical Thinking Serve as a clear and consistent communicator across all levels Use strong problem-solving and critical thinking skills to address challenges proactively Ensure timely and accurate updates via company communication platforms Who We're Looking For We're seeking a positive, enthusiastic, and driven General Manager to lead our Crumbl team and uphold our brand's commitment to excellence. At Crumbl, our culture matters. We prioritize an upbeat, supportive, high-performance environment, and we're looking for a leader who will continue building a store culture that inspires and empowers. If you're passionate about food, people, service, and results—and you're ready to grow with one of the fastest expanding gourmet dessert brands in the country—this opportunity is for you. Our Culture & Commitment We treat people well—with care, positivity, and respect We coach for potential and believe in developing future leaders We are bold, hardworking, and driven by excellence We love what we do, and we have fun doing it "Do what you do so well that they want to see it again and bring their friends." — Walt Disney Interested in Joining the Crumbl Family? Submit your resume and a brief note telling us why you're the perfect fit to lead one of the sweetest teams in the business.

Pay:

$55,000.00

•$65,000.00 per year

Benefits:

Employee discount Paid time off People with a criminal record are encouraged to apply

Experience:

Leadership:

2 years (Preferred)

License/Certification:

ServSafe Managers Certification (Preferred) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred) Ability to

Commute:

Waterbury, CT 06705 (Preferred)

Work Location:

In person