The Jersey Mike's Restaurant General Manager leads all daily operations of a fast-casual restaurant, ensuring a consistently great guest experience, smooth team performance, and achievement of financial goals. This role combines hands-on leadership with business management, focusing on operational excellence, team development, and brand consistency. Operations & Service Oversee daily restaurant operations, ensuring smooth shifts and adherence to brand standards. Maintain speed, accuracy, and quality of service during peak hours. Ensure compliance with health, safety, and sanitation standards. Manage inventory levels, ordering, and food cost control to reduce waste and maximize profitability. Oversee cash handling, deposits, and POS accuracy. Financial Performance Monitor daily, weekly, and monthly financial metrics (sales, labor, food cost, controllables). Develop and implement action plans to achieve financial targets. Manage labor scheduling to balance efficiency and service quality. Team Leadership Recruit, hire, and onboard new team members. Train and coach employees to meet performance, service, and safety standards. Lead by example on the floor, demonstrating strong hospitality and work ethic.