Assistant General Manager

Assistant General Manager Jeff's Bagel Run - 3.2 Cumming, GA Job Details Full-time $50,000 a year 1 day ago Benefits Employee discount Opportunities for advancement Qualifications Customer communication Full Job Description As an Assistant General Manager , you will assist in the management of day to day operations of the assigned location. You will be responsible for helping the team achieve specific KPIs, planned sales, and profit goals through the implementation, management, and enforcement of company policies, procedures, best practices, programs, and performance standards. In addition, you will directly supervise all employees, including hiring, training, coaching, and motivating your team to achieve set goals, and KPIs, including customer satisfaction feedback goals. You will also assist in inventory management, including purchasing, receiving, and the safe storing of the items needed to operate the business effectively. You will be accountable for all aspects of restaurant operations and administration, ensuring execution of all tasks and systems to guarantee maximum guest satisfaction, a consistent and safe work environment, and a profitable Profit and Loss statement. This position requires consistent demonstration of leadership and a strong attention to detail.

Benefits:

Employee discount Bonus opportunities upon meeting sales targets Career growth opportunities

Responsibilities:

Ensure team members are focused on guest satisfaction and meeting company KPI's Establish full knowledge of company regulations, policies, procedures, standards, and goals Assist in preparation and follow action plans to address issues, escalations, and store profitability results Support company initiatives by educating and training team members to achieve success Proactively provide communication to internal Directors on the status of their restaurant including results, issues affecting guests or team members and individual achievements, and KPIs Follow all cash handling, house account, deposit, and credit card policies Assist in inventory management, purchasing and receiving Assist in reconciling comps, voids, discounts, and cash shortages and take corrective action Assist in managing the activities of the restaurant teams: This includes recruitment, hiring and retention practices, scheduling, and continuous training to increase the staff's productivity, and customer service skills Assist in providing performance feedback through coaching and timely reviews Think creatively and help GM seize business opportunities within the local community Engage with guests to create a personable and seamless experience Use all service-related feedback to continually help improve service levels, drive overall guest satisfaction, increase return visits, and reduce guest complaints Assist in the management of controllable expenses and restaurant compliance Understand the critical nature of making logical and timely decisions under tight deadlines and high-pressure situations Observe ambiance and safety in the restaurants, i.e.: lighting, music, marketing displays and cleanliness of small wares; ensures floors are clean, dry, and free of debris throughout the shift and seating package is clean and in good condition Perform any other duties as requested to ensure customer satisfaction, safety, and profitability Available to work flexible and long hours at times including weekends and holidays