Assistant General Manager

2353 183rd St

Homewood, Illinois

Position Title:

Assistant Manager

Franchise Organization:

Homewood Donuts, Inc.

Reports To:

Restaurant Manager/Multi-Unit Manager

Overview

An Assistant Manager is generally responsible for providing strong, positive assistance and leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top-line sales of a single restaurant. They are responsible for assisting the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

Able to perform all responsibilities of restaurant team members

Lead team meetings

Provide training to restaurant team members

Ensure Brand standards, recipes and systems are executed

Create and maintain a guest focused culture in the restaurant

Review guest feedback results and implement action plans to drive improvement

Communicates restaurant priorities, goals and results to restaurant team members

Execute new product rollouts including training, marketing and sampling

Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

Control costs to help maximize profitability

Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

Completion of DCP and other vendor orders

Conduct self-assessments and corresponding action plans

Ensure restaurant budget is met as determined by Franchisee

Manages cash over/short in restaurant and ensures team members are following the cash management policies

Engages with Dunkin' Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit, hire, onboard and develop restaurant team members
• Plan, monitor, appraise and review employee performance
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction
• Key Competencies
• Strong analytical skills and business understanding
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

2020 DD IP Holder LLC. All rights reserved. This template is provided to Dunkin' franchisees to help them design human resource programs for their employees. Franchisees are not required to use it and remain solely responsible for designing and implementing their own human resource programs, running their day to day operations, and for complying with all applicable laws.

JOB DETAILS

Job Category

Management

Job ID

P1-1685820-1