Shift Manager (Cinnabon Louis Joliet Mall - Joliet, IL) Auntie Anne's/Cinnabon/Jamba Juice/Carvel Joliet, IL Job Details $16 - $17 an hour 2 hours ago Benefits Paid training 401(k) Paid time off Employee discount Opportunities for advancement Life insurance Qualifications Food and beverage product quality management Food quality maintenance Bakery experience Kitchen health and safety standards Retail sales transactions Food service closing procedures Retail customer service procedures Guest relations Food service health code compliance Food service opening procedures Food service workstation cleanliness Store closing procedures Coaching Basic math Store opening procedures Shift management Managing hospitality teams Mid-level High school diploma or GED Team development Supervising experience Cash register operations Team training Leading team collaboration initiatives Stocking Baked goods production Training & development Clean workspace maintenance Company guidelines standards in production POS systems Full Job Description Roll Into Leadership. Inspire the Team. Become a Cinnabon Shift Manager! Our Mission To create moments of joy through warm, fresh-baked treats and exceptional guest experiences. Your Role Lead by example, support your team, and help drive bakery success every day. Known for our world-famous cinnamon rolls and irresistible baked goods, Cinnabon creates memorable experiences that keep guests coming back. We're looking for a reliable, motivated Shift Manager who takes pride in leading teams, delivering exceptional guest experiences, and fostering a culture of accountability, excellence, and teamwork. As a Shift Manager, you'll help oversee daily operations, coach team members, maintain high standards, and ensure every shift runs smoothly. Success in this role requires strong leadership, reliability, accountability, and a commitment to creating great experiences for both guests and team members. If you enjoy leading people, thrive in a fast-paced environment, and are passionate about delivering results, we'd love to meet you. What You'll Do Lead shifts and provide direction, coaching, and support to team members Deliver friendly, energetic, and professional guest service Prepare, bake, and serve Cinnabon products according to brand standards Ensure operational, food safety, and guest service standards are consistently met Support daily bakery operations and shift execution Maintain product quality, cleanliness, and food safety standards Assist with opening and closing procedures Operate registers and handle cash, payments, and transactions accurately Address guest concerns professionally and resolve issues promptly Support training and development of new and existing team members Maintain a clean, stocked, organized, and food-safe environment Arrive on time, in proper uniform, and ready to work for every scheduled shift Maintain reliable attendance and follow established call-out procedures Take ownership of assigned responsibilities and follow through with attention to detail Support teammates during busy periods and work collaboratively to achieve store goals Follow all company policies, procedures, and brand standards Demonstrate accountability, professionalism, and a positive attitude every shift Perks You'll Love Competitive pay Free on-duty shift meals and employee discounts Paid training and leadership development opportunities Advancement opportunities available; background check may be required for certain leadership roles Free uniforms Eligible benefits may include health insurance, life insurance, paid time off, and a 401(k) plan Supportive and team-oriented work environment What We're Looking For Must be 18 years of age or older Reliable transportation and consistent attendance Flexible availability, including evenings, weekends, and holidays as business needs require Demonstrated commitment to punctuality, including arriving on time, prepared, and ready to begin work at the scheduled start of each shift Dependable attendance record with the ability to consistently meet scheduled shifts Ability to proactively communicate scheduling conflicts, emergencies, or absences in accordance with company policies Strong work ethic and commitment to being dependable, accountable, and team-oriented Ability to follow and enforce company policies, procedures, and brand standards TB clearance required (if applicable by location) 1+ year of food service, restaurant, retail, or hospitality experience preferred Previous shift lead, keyholder, supervisory, or leadership experience preferred Proven ability to coach, motivate, and support team members Strong communication, leadership, teamwork, and guest service skills Basic math skills and confidence using point-of-sale systems Ability to stand, bend, lift, and remain active throughout a shift Comfortable working in warm and cold environments, including around ovens, prep areas, and walk-in coolers Food Handler Certification (current or ability to obtain within 30 days of hire) High school diploma or equivalent preferred Comfortable using smartphones, tablets, and store technology systems Demonstrates honesty, integrity, accountability, reliability, and a willingness to learn and grow Successful background check may be required Ready to Lead? If you're looking for an opportunity to grow your leadership skills, support a great team, and help drive the success of a recognized brand, Cinnabon is the place for you. Join our team as a Shift Manager and help create sweet moments for every guest, every day. Apply today. We can't wait to meet you!