Front Line Manager Reports to:

General Manager Department:

Management Classification:

Exempt General Summary Description An Assistant Front Line Manager is responsible for creating and maintaining a positive learning and coaching environment, where all employees are valued and treated with respect and dignity. An Assistant Front Line Manager will conduct themselves in a professional manner with integrity and honesty while managing the daily operations of the restaurant, including the selection, development, and performance management of employees. An Assistant Front Line Manager will inspire the staff to high levels of service and hospitality towards our employees and customers by creating and maintaining an accurate, fun, caring, courteous, and respectful environment. The ultimate goal is for all customers to leave the restaurant happy. Duties /Responsibilities Carry out all instructions/direction from the General Manager (GM) Able to assume role of any Front Line position including, but not limited to, supervisor, order taker, production and cashier. Oversee, train, develop, and manage all employees Oversee and manage all front line and dining room operations Provide direction to employees regarding operational and procedural issues Ensure that the restaurant is staffed for all shifts Supervise, coach, develop, mentor and discipline employees when necessary Make recommendations for disciplinary action for approval to make employment decisions Train new Front Line employees as necessary Develop employees by providing ongoing feedback, establishing performance expectations Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen/dining areas Assists in ensuring compliance with operational standards, company policies, federal/state/local laws, and ordinances Responsible for ensuring consistent high quality of food preparation and service Maintain restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards Ensures that all areas of the restaurant including restrooms, parking lots, dock areas, and dining rooms are kept clean Maintain ServSafe certification and uphold all ServSafe guidelines Investigate and resolve complaints concerning food quality and service Ensure that proper security procedures are in place to protect employees, guests and company assets Ensure a safe working and guest environment to reduce the risk of injury and accidents Complete accident reports promptly in the event that a guest or employee is injured Performs other duties as assigned

Direction Received:

Organize own work with very little direction

Analytical Requirements:

Problems require analysis based on precedent

Initiative:

Problems are of a difficult nature and supervision is limited to assignments and discussion of problems Minimum Qualifications High school diploma and 4 years' restaurant experience or equivalent combination of education and experience required. Some college and 4 years' restaurant experience preferred.

Licenses/Certification:

Special Requirements/ Skills:

Work Environment:

ServSafe Certification is required Ability to work well with others and take direction from General Manager, Director of Operations, and Owners Available to work a variety of shifts including mornings, evenings and weekends Excellent customer service skills Ability to work well under times of intense pressure Exemplary teamwork, communication, organizational and multitasking skills Strong supervisory skills Excellent Human Relations skills Restaurant environment Exposure to loud noises and the general public Long periods of standing and/or walking up to 12 hours per day

Job Type:

Full-time Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid training Vision insurance Application Question(s): Joe's KC BBQ is a fast casual restaurant. Our managers are very hands-on. Every shift you are expected to work side by side with our hourly associates: answering the telephone, order taking, processing and bagging to-go orders, cashiering, and preparing meals. Do you have the experience, ability and willingness to contribute to both guest service and manage others? (Yes or No?)

Education:

Associate (Preferred)

Experience:

Restaurant management: 4 years (Required)

Language:

Spanish (Preferred) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

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