Amherst Cinema Arts Center, Inc. 28 Amity Street Suite 1H Amherst, MA 01002

Website Email Date Posted:

October 08, 2026

Region:

Western Massachusetts Category:

Other Type:

Full-Time Front of House Manager Description:

Amherst Cinema invites experienced and highly motivated candidates to apply for our Front of House Manager position, a key leadership role within our film arts organization. The FOH Manager cooperatively manages all aspects of Front of House operations. Ideal candidates must possess exceptional hospitality and management skills, have excellent attention to detail, and enjoy being part of a team working with the public in a fast-paced environment. The ability to remain calm and resolve multiple challenges and/or requests while exercising discretion and maintaining open communications is essential. The Front of House Manager reports to the General Manager, works closely with the Head Projectionist/Technology Manager and supervises a Front of House team that is represented by a labor union.

Hours:

This is a full-time (40 hours per week) hands-on position with significant front-line responsibility. Scheduled days are Wednesday to Sunday, typically worked as a flexible combination of administrative days and Front of House shifts. Must be available for on-call assignments and occasionally on legal holidays.

Essential Functions:

Cooperatively manage Front of House operations, ensuring customer satisfaction through service excellence and team leadership; Maintain a safe, hospitable and welcoming environment for the Cinema's patrons. Supervise the Front of House staff with an emphasis on positive feedback, in-the-moment coaching, and upholding policies and procedures; Assist General Manager with recruitment and training needs. Create weekly schedule to ensure FOH is sufficiently staffed and supported for all showtimes and special events; Manage inventory effectively; Develop a strong working knowledge of the Cinema's FOH technologies (ticket-scanning equipment, assistive technologies, and POS/concessions software). Develop a functional knowledge of theater technologies and operate projectors and A/V systems. Participate in Labor-Management Committee meetings as requested; Other duties as assigned.

Qualifications:

Minimum 1-2 years' experience hiring, training, supervising, and supporting hourly staff in a customer-facing position; Previous house manager experience and/or knowledge of theater or performance venue is preferred. Exemplary customer service skills combined with persistence, patience and empathy in working with various groups of people with demonstrated ability to act as a diplomatic leader, foster a positive and efficient work environment, and motivate others. Strong problem-solving skills and ability to prioritize effectively and efficiently without supervision in a fast-paced environment. Ability to work a flexible schedule as required by Amherst Cinema activity.

AGE REQUIREMENT

18 years or older. Requires TiPS Alcohol Server Training, ServSafe food handling training, and First Aid training (employer to provide). Computer literacy A/V technology experience or aptitude preferred Working knowledge of ADA regulations preferred

LANGUAGE SKILLS

Ability to read and interpret documents in English as well as the ability to write routine correspondence in English. Ability to speak effectively in English before groups of customers or employees.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and/or hear, and/or use hands to handle or touch objects, tools, or controls. The employee must infrequently lift and/or move up to 50 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

WORK AUTHORIZATION

United States work authorization required.

How To Apply:

To apply, please submit a cover letter and resume to: jobs@amherstcinema.org. Review of applications will begin immediately and continue until the position is filled.

Apply by:

October 25, 2026

Salary:

$50,000 / About this

Organization:

Amherst Cinema is an independent, nonprofit arts and education center brimming with world-class programs. Our comfortable, fully accessible theater offers state-of-the-art projection and sound and is a welcoming crossroads for all. We present over 250 programs a year on three screens in more than 35 languages. Our mission is "To inspire, inform and entertain through the universal language of cinema arts and to serve as a cultural and educational resource for all." Back to Search Results Other listings by this Org Home