About Us:

Mamaleh's Delicatessen opened in 2016 with the goal of bringing Jewish cuisine and deli culture to the Boston area. We are grateful for the acclaim we have received, including Bon Appetit Magazine's 50 best new restaurants in the country and Boston Magazine's Best Deli. Thanks to our tremendously hard working staff and loyal guests, we have become a beloved part of the greater Boston community, with locations in Cambridge and Brookline.

Job Overview:

Mamaleh's General Manager (GM) is a hands-on leadership role responsible for the full scope of daily restaurant operations, from the guest experience to the systems and financial oversight that keep the restaurant running smoothly. The GM works closely with the ownership and shift supervisors to ensure the restaurant operates according to company standards, and serves as the liaison between individual restaurant managers and operations leadership for multiple locations. Mamaleh's GMs don't manage from a distance. You'll be an active, visible presence on the floor from open to close, working side-by-side with guests, your service team, and fellow managers.

Responsibilities and Expectations:

Ensure all guests enjoy their experience!

General Expectations:

Be an extra nice person! Lead by example in all areas. Communicate clearly and professionally with other managers, departments, hourly employees, and guests — avoiding negativity or profane language. Demonstrate exceptional work ethic and strong attention to detail; take feedback well and stay collaborative. Be a source of positivity for the staff with a "yes we can" attitude. Make frequent decisions, troubleshoot, and delegate; be resourceful and solve problems independently.

Operational Support & General Management:

Assist restaurant managers and supervisors in maintaining high operational standards. Support callouts and RTO (requests for time off) for both managers and hourly associates. Monitor daily operations, proactively identifying and addressing areas for improvement. Order and maintain restaurant supplies (food, beverage, paper commissary, alcohol, and other necessary items). Attend weekly manager meetings and convey information to supervisors and FOH attendants. Maintain clear, continuous communication with the kitchen and all FOH staff to ensure proper flow of service and guest satisfaction. Uphold service standards, product quality, and cleanliness across the dining room, bathrooms, work areas, and market/merchandise area. Maintain a healthy work environment among staff; coordinate with ownership and HR if issues arise. Organizing all of the count sheets and conducting monthly FOH inventory.

Quality Control:

Ensure consistent food quality and customer service across all locations. Ensure compliance with health and safety regulations as well as restaurant specifications and standards. Conduct quality assurance assessments for both front-of-house (FOH) and back-of-house (BOH) operations. Ensure all printed and digital menu platforms (e.g., Toast, DoorDash) are accurate and up to date based on product selection and availability.

Customer Service:

Own guest interaction, guest recovery, and complaint resolution — including online feedback, guest complaints, and in-the-moment service recovery. Ensure food and service execution consistently meet or exceed restaurant standards.

Front of House Management:

Oversee, write, and maintain the FOH schedule; ensure staffing and scheduling stay current. Handle financial and cash-handling responsibilities as needed. Oversee daily orders and provide support at the front counter throughout each shift. Hire, Interview, and Train new employees and uphold the company-wide training program. Continually develop FOH employees through performance expectations, ongoing feedback, and regular performance reviews. Ensure FOH staff has appropriate food, beverage, and service knowledge. Alongside the catering and events manager, manage onsite events, catering orders, logistics, and other "extra-curricular" sales channels (e.g., Shopify, EZ Cater, Table 22, suburban pickups). Track waste and prevent loss. Review labor reports and manage labor costs.

Back of House Coordination:

Work together with BOH managers to ensure smooth kitchen operations. In the absence of a BOH manager on shift, take responsibility for smooth BOH operations. Alongside Kitchen Manager, hHire, Interview, and Train new employees and uphold the company-wide training program.

Budgeting and Financial Management:

Monitor sales, expenses, and labor costs to ensure adherence to budget. Assist Brookline with writing schedules for both FOH and BOH teams. Approve timesheets for payroll processing.

Communication and Reporting:

Act as the liaison between restaurant managers and operations/ownership leadership. Report on performance metrics and ensure alignment with company goals. Communicate with ownership and management teams through established channels, including weekly meetings and daily software updates. Keep shared documentation (e.g., Google Docs, briefing notes) current.

Technology & Systems Management:

Ensure effective use of Toast and Margin Edge for daily operations, including POS programming and catering integration. Oversee integration of other IT systems that support the restaurant's growth and efficiency, including current and future IT projects. Troubleshoot POS and technology issues during service, and resolve other operational technology issues as needed. Manage third-party delivery platform integrations (DoorDash, UberEats, GrubHub). Maintain hardware such as tablets and printers.

Health & Safety:

Serve as onsite Health, Safety & Environment point of contact. Maintain company health and safety protocols; print and post signage as needed. Monitor required safety logs and checks (e.g., handwashing timers).

Skills & Requirements:

Multi-location restaurant management or Assistant General Manager (AGM)/General Manager (GM) experience, with a blend of BOH and FOH supervisor or shift experience. Strong leadership, communication, and critical-thinking skills. Food safety and sanitation knowledge. Knowledge of budgeting, financial analysis, and restaurant management software. Sense of urgency and comfort in a fast-paced environment. Ability to multitask and work efficiently, both independently and as part of a team. Detail-oriented, organized, and professional. Strong systems management and computer literacy, including: Toast Margin Edge Vendor ordering platforms (e.g., Chef's Warehouse) Online ordering/delivery platforms (DoorDash, UberEats, GrubHub) Shopify Certifications required: ServSafe Certified, Allergen Awareness, ChokeSaver, TIPs.

Strongly Preferred:

Knowledge and love of Jewish deli culture. 1+ years of restaurant and culinary management experience. High-volume, fast-paced restaurant experience. Comprehensive food and beverage knowledge. A moderate amount of Spanish speaking ability. Flexibility in scheduling. Current driver's license. College or related trade degree. CPR and Crowd Manager certifications.

Working Conditions:

Full-time position with flexible hours, including evenings, weekends, and holidays. Travel between locations required. Regularly scheduled for 5 days per week, averaging 50 hours per week; occasional additional days may be required to cover staffing shortages or busy periods (compensated with additional vacation days where applicable).

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear and perform fine motor, hand, and finger skills in the use of a device or writing. The employee is frequently required to stand, walk, and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus. The employee will spend their time in a restaurant environment with a moderate noise level. Physical requirements include seeing, hearing, speaking, reaching, lifting up to 50 pounds, standing for 5 to 10 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

Benefits Included:

Ten Days of Paid Vacation Life/Accidental Death & Disability (AD&D)

Insurance and Long-Term Disability Insurance:

100% company sponsored Health, Dental, and Voluntary Benefits Package available after 90 days for full-time employees (30+ hrs/wk) Simple IRA + up to 3%

Company Match:

invest in your retirement while lowering your taxable income

Dining Programs:

up to a 50% discount at all restaurant locations, plus Perks at Work — an employee discount program for services and products Discounted Gym Membership, located on the One Kendall Square campus Generous Employee Referral Program Career Mentorship and Growth Potential It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The duties of this position may change from time to time. The company reserves the right to add or delete duties and responsibilities at its discretion. This job description is intended to describe the general level of work being performed and is not intended to be all-inclusive. We are proud to be an Equal Opportunity Employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees, without discrimination based on actual or perceived race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.

Job Type:

Full-time Pay:

$65,000.00 - $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance

Shift:

Day shift Evening shift Morning shift Night shift

Work Location:

In person