A Restaurant or Food Service Manager oversees daily operations at a restaurant or an institution that serves meals such as a college or hospital. Hires, trains and supervises food service workers, manages meal and work schedules, supervises supply orders, food preparation and the quality of food and service, and monitors compliance with health regulations.
Multi-Unit General Manager - Fast Casual Chicken Restaurant
BRD - 3.5
Baltimore, MD Job Details Part-time | Full-time $80,000 - $100,000 a year 18 hours ago Qualifications Kitchen health and safety standards Customer communication Staff supervision Food safety management Managing retail teams ServSafe Talent management In-person customer service Restaurant management Team development Hiring Store management Guest services Retail management Management experience within retail industry Operations planning Full Job Description Multi-Unit General Manager at
BRD Baltimore, MD About BRD:
BRD is Baltimore's best fried chicken joint. We are known for our fried chicken sandwiches, chicken boxes and excellent sauces. At BRD, we strive to provide our guests with outstanding service, carefully sourced quality ingredients, and creatively inspired menu options.
Position Overview:
Every great team has great leaders - as a multi-unit manager at BRD, you are the anchor of three stores and it is your responsibility to enthusiastically lead your teams with a focus on exceptional customer service and great tasting, high quality food. Your responsibilities include hiring and maintaining excellent teams, creating positive guest experiences, and ensuring consistent, high quality food that meets BRD standards.
Job Responsibilities:
Managing three stores located in the Baltimore area Communicating with the owner about store performance, standard operating procedures, scheduling, and team management Implementing existing and new company standards through effective planning, communication, and coaching of the store teams Providing coaching and direction to store teams to achieve operational goals Constantly reviewing store environment and business performance to identify problems, concerns and opportunities for improvement. Effectively planing solutions and communicates plan to the store team to meet operational goals Ensuring all food and beverage orders and weekly schedules are posted on time Planning, identifying, communicating and delegating appropriate responsibilities and practices to employees to ensure smooth flow of operations Assisting the teams to run brilliant shifts when necessary Demonstrating a calm demeanor during periods of high-volume business and unusual events, and managing smooth transitions after these events to keep store operations running smoothly and effectively Displaying a customer comes first attitude by setting a positive example for the store team, as well as holding team members accountable for delivering consistently outstanding customer service Developing the
Team:
Consistently hiring and planning succession planning Manages store managers and team members by coaching in the moment, providing performance feedback, and setting goals to improve performance Utilizes operational tools to keep record of coaching and performance reviews Utilizes and demonstrates effective management and leadership practices to create and maintain a successful store team that results in an environment where team members feel valued and respected
Requirements:
Management experience, multi-unit preferred Experience in fast-casual restaurants or kitchen management Experience in food safety and planning Ability to communicate clearly and concisely, both orally and in writing Ability to manage store operations independently Knowledge of customer service techniques Knowledge of supervisory practices and procedures ServSafe certification
