General Manager

General Manager Job Overview

• General ManagerAt Pupatella, we're more than just a restaurant, we're a team driven by passion, authenticity, and heart.

Rooted in the traditions of Neapolitan pizza, we take pride in delivering an exceptional guest experience while fostering a supportive, team-oriented environment w people can grow.

Working with us means being part of a culture that values collaboration, accountability, and genuine care. We believe great restaurants are built by great teams, and we invest deeply in developing our people.

As a General Manager, you are the heartbeat of your restaurant. You set the tone, build the team, and bring the Pupatella experience to life.

What You'll Do:

Lead People (your #1 priority)

• Build, coach, and inspire a high-performing team of Managers and Associates
• Train and mentor new Managers, guiding them through their first year with consistent, thoughtful feedback
• Create a culture w people feel supported, challenged, and excited to come to work
• Hire great humans who align with our values and bring positive energy to the team
• Develop your team for what's next—because growth matters
• Lead team meetings, set clear expectations, and keep communication strong and transparentOwn the Guest Experience
• Deliver a standout Pupatella experience—every guest, every time
• Hold the line on quality: food, service, speed, and cleanliness
• Handle guest feedback with care and urgency (and turn problems into loyalty)
• Create a restaurant that feels welcoming, clean, and full of lifeDrive the Business
• Build smart schedules that support both your team and the business
• Lead local marketing efforts—get involved in your community, create buzz, and drive traffic
• Increase sales through strong execution, energy, and consistency
• Set goals, track progress, and celebrate wins with your teamRun a Tight Operation
• Own your numbers: labor, cost of goods, inventory, and sales performance
• Ensure systems are in place for inventory, ordering, and cash handling
• Execute training programs and keep materials fresh and relevant
• Uphold all policies, safety standards, and best practices
• Lead the rollout of new products and processes with confidenceWhat It's Like to Work HereAt Pupatella, you'll find:
• A team-oriented culture w everyone has each other's back
• A company that leads with heart, hustle, and hospitality
• A place w growth is real—we invest in our people
• Leaders who are present, hands-on, and all inWho You Are
• A natural leader who brings energy, accountability, and empathy
• Passionate about hospitality and creating great experiences
• Organized, driven, and comfortable owning a business
• Someone who loves building teams and watching people succeedIf you're looking for a place w you can lead, grow, and be part of something with real heart, we'd love to meet you
• -

Compensation DetailsCompensation:

Salary ($85,000.00

• $95,000.

00)

Benefits & Perks:

Health Insurance, Paid Time Off, Potential Bonuses

• Required SkillsTeam BuildingEffective CommunicationProblem SolvingCustomer Service OrientationQuality ControlCommunity EngagementSales Strategy Developmentperformance trackingOperational EfficiencyOperational ManagementTraining DevelopmentEmpathy in LeadershipEmpathyMotivational LeadershipAdaptabilityStrategic PlanningConflict Resolution
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