General Manager -

Midland Location:

Midland, MI, 48640 Role Summary Set the tone as the ultimate host and operator-in-chief. The General Manager (GM) is a working manager—present on the floor, greeting guests, supporting staff, and ensuring flawless execution of operations, events, and presentation.

Reports To:

Regional Manager Direct Reports:

Assistant General Manager, Operations Manager, Shift Managers, Housekeeping Lead NCG 2.0 Mindsets Heartfelt Hospitality Above All Else Generosity Creates Community Details Matter Joy is Contagious Lead with Integrity & Heart Key Responsibilities People & Culture Recruit, hire, and schedule staff. Coach the leadership bench to develop talent. Build and maintain a culture of hospitality, accountability, and recognition. Guest & Brand Ensure best-in-market presentation and cleanliness standards. Personally handle escalated guest matters with care and professionalism. Lead community outreach initiatives to strengthen local partnerships. Operations & Financials Deliver on sales targets, cost of goods sold (COGS), labor, and controllable expenses. Forecast for events and new releases accurately. Ensure compliance with food safety, OSHA, ADA, ID checks, cash handling, and emergency readiness protocols. Strategy & Execution Execute corporate initiatives including menu and price changes, and marketing activations. Review operational scorecards weekly to drive continuous improvement. Working Manager & Events Maintain high visibility on the floor, especially during evenings, weekends, and major releases. Assist across all operational areas including concessions, box office, ushering, cleaning, and technical support. Oversee planning and execution of all in-house events; meet and greet event organizers; troubleshoot in real time. Develop community partnerships to encourage repeat business. Qualifications 3-5+ years of leadership experience in a high-volume environment. Strong financial acumen and understanding of presentation standards. Proven track record in event execution and community relations. Success Metrics (KPIs) Net Promoter Score (NPS) / Guest satisfaction Market share and sales growth Labor and controllable expense management Audit scores including food safety, cash handling, and presentation Employee turnover, retention, and internal promotions