Assistant General Manager Residence Inn by Marriott - 3.5 Columbia, MO Job Details Full-time $48,000 - $52,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Team development Hiring Driver's License Business Administration Business Full Job Description Ready to Take Your Hospitality Career to the Next Level? We're looking for a driven, enthusiastic, and hardworking Assistant General Manager (AGM) to join our hotel team! If you're a natural leader who thrives in a fast-paced environment, loves creating exceptional guest experiences, and is ready to make a real impact, we want to meet you! This is an exciting opportunity to bring your energy, ideas, and leadership skills to a team that takes pride in delivering outstanding hospitality. We're looking for someone who leads by example, inspires their team, embraces challenges, and isn't afraid to roll up their sleeves and get the job done. If you're passionate about people, hospitality, and creating memorable experiences for our guests, your next great opportunity could be here. Bring your ambition. Bring your enthusiasm. Bring your passion for hospitality. Let's build something great together!

ESSENTIAL DUTIES AND RESPONSIBILITIES

Assists in interviewing, hiring, and training new associates and newly promoted associates. Plans, schedules, assigns, directs, and reviews associate's work. Reviews and approves direct report's time and attendance records. Appraises job performance, and recognizes associates as appropriate. Conducts or assists in conducting staff meetings. Adheres to all franchise and company procedures and regulations as well as standard operating procedures. Assists General Manager with counseling, disciplining, and making recommendations for dismissals. Fulfills Manager on Duty shifts. Assists and/or leads revenue management with the implementation and execution of programs to ensure that the hotel's room occupancy and Average Daily Rate objectives are met. Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image. Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations. Assists in the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility. Carries out supervisory responsibilities in accordance with IMM policies and procedures, applicable federal and state employment laws and regulations. Assists in safety training ensuring associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements. Performs quality assurance (QA) requirements for areas of responsibility. Thoroughly understands and implements the Brand service culture. Ensures orientation for new team members is thorough and completed in a timely manner. Assists team members in understanding guest service results; develops and follows-up on plans for improvement and expands strengths. Assists the GM in developing the hotel budget and capital expenditure plans. Assists the GM in directing and overseeing all operational activities and departments in the hotel to maximize revenue and to deliver a positive experience and provide exceptional customer service for guests. Ensures a viable key control program is in place. Remains highly visible and be readily available and approachable for all guests. Extends professionalism and courtesy to guests at all times. Takes initiative to offer assistance or answer questions throughout the hotel. Become involved in community and/or government affairs. Assists supervisors in understanding associate's needs and expectations and how to communicate with and motivate associates. Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service. Leads by example demonstrating self-confidence, energy and enthusiasm. Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis. Encourages staff to solve guest and associate related concerns. Develops cross-training opportunities. Assists General Manager with all accounting functions, including but not limited to accounts payable and receivable, petty cash, payroll, and ordering procedures. Networks during breakfast (and/or evening social event, when applicable) hours to assist in uncovering new and repeat business needs. Assists GM in developing and communicating selling strategies, utilizing brand-specific inventory control, RMS reports and other forecasting tools. Reviews these weekly with GM and sales. Assists the General Manager with scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations. Walk property numerous times daily, noting positives and deficiencies. Follows-up with team to assess training requirements. Assists with sales and marketing efforts as directed Ensures all required food audits are completed per system standards. Performs all shift checklist responsibilities. Supports team members to ensure their entire workload is completed daily. Assists General Manager with daily guestroom inspections. Performs functions of the General Manager in their absence. Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

All property positions in the absence of the General Manager.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. Education and/or

Experience:

Hotel Management, General Business or Marketing degree preferred. Six months to one year hotel or management experience preferred. Or equivalent combination of education and experience.

SPECIAL REQUIREMENTS

Prompt and regular attendance. Will be required to work nights, weekends and holidays. Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. Act as a team leader/player with all levels of staff. Lead by example. Current and valid driver's license. Over-night travel as necessary. Comply with hotel and/or department uniform and professional behavior and appearance standards. Participate in all mandatory job training and meetings. Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents. Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM. On-call status CPR/First Aid Certification or ability to obtain certification.

EQUIPMENT OPERATED

Computer Fax machine Copy machine Micros machine Commercial coffee machine

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Pay:

$48,000.00 - $52,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person