Job Summary We are seeking a dynamic and energetic Operations Assistant Manager to join our vibrant hospitality team. In this role, you will oversee daily operational activities of the Great Northern Carousel and Ice Cream Parlor, ensuring seamless service delivery and exceptional guest experiences. Your leadership will drive team performance, uphold high standards of safety and customer satisfaction, and support the overall success of our events and operations. This position offers an exciting opportunity to combine your management expertise with your passion for hospitality and event management, creating memorable moments for our guests while fostering a positive work environment. Duties Assist in managing daily venue operations, including staff scheduling, shift management, and resource allocation to ensure smooth event execution. Supervise staff members, providing guidance, training, and motivation to maintain high standards of customer service and operational efficiency. Oversee guest services during events, ensuring guest needs are met promptly and professionally while maintaining a welcoming atmosphere. Coordinate with event organizers to facilitate setup, execution, and breakdown of events, ensuring all logistical requirements are met. Monitor compliance with health and safety regulations, including first aid and CPR procedures when necessary, to guarantee a safe environment for all attendees and staff. Handle operational tasks such as budgeting, cash handling, report writing, and inventory management to support venue profitability and efficiency. Collaborate with management on managerial decision-making processes related to venue operations, staffing levels, and customer service improvements. Skills Demonstrated skills in staff supervision, team management, and supervising experience in fast-paced environments. Excellent managerial communication skills to effectively coordinate with team members and stakeholders. Strong background in customer service excellence within hospitality or resort settings. Experience in shift management, guest services, and operational management with a focus on delivering memorable experiences. Knowledge of budgeting practices, cash handling procedures, and operational best practices in hospitality or restaurant environments. Previous assistant manager or managerial decision-making experience demonstrating ability to lead teams effectively under pressure. Join us as an Operations Assistant Manager where your leadership will energize our venue's success! Bring your expertise in hospitality operations combined with your passion for creating unforgettable guest experiences — we're excited to see what you'll accomplish!

Pay:

$15.00 - $17.00 per hour Expected hours: 30.0 - 35.0 per week

Benefits:

Employee discount

Work Location:

In person