Full‑Time | Leadership Role | Weekends & Holidays Required Old Europe, a long‑standing European café and bakery in downtown Asheville, is seeking a Front of House Manager to lead our FOH team, maintain smooth daily operations, and uphold the warm, supportive culture our café is known for. This role is ideal for someone who thrives in a fast‑paced hospitality environment, enjoys supporting a team, and is comfortable stepping in wherever needed to keep the café running seamlessly. ⭐ About the Role The FOH Manager's top priority is to ensure full shift coverage and maintain a positive, supportive culture for our Front of House staff. This position combines hands‑on leadership, problem solving, and daily operational oversight. You'll work closely with the GM and FOH team to keep the café organized, consistent, and welcoming — both for guests and employees. ⭐ Key Responsibilities Shift Coverage & Scheduling Maintain full FOH shift coverage throughout the week Respond quickly to call‑outs and secure coverage or work the shift yourself Coordinate holiday and weekend scheduling with the GM Anticipate staffing gaps and plan proactively Team Culture & Support Build strong, positive relationships with FOH staff Foster a safe, supportive, and inclusive work environment Maintain open communication and encourage staff feedback Coach shift leads and help strengthen FOH workflow and culture Training & Accountability Assist in training new FOH employees Reinforce standards for hospitality, workflow, and product quality Hold staff accountable for side work, checkout sheets, and dress code Provide ongoing coaching and support Operational & POS Competency Be fully trained on the POS system (programming buttons, refunds, transaction lookup, troubleshooting) Assist with daily problem solving around the shop Maintain FOH cleaning routines and shop organization Oversee proper storage and organization of deliveries Product & Guest Experience Collaborate on seasonal drinks and coffee specials Support consistency in beverage quality and pastry presentation Uphold Old Europe's brand standards through hospitality and cleanliness ⭐ What We're Looking For Experience in café, bakery, or restaurant leadership Strong communication and people‑management skills Ability to stay calm, organized, and solutions‑focused Comfortable working weekends and holidays A genuine desire to support a team and maintain a positive culture Reliable, professional, and hands‑on leadership style ⭐ Why Work With Us Old Europe is a beloved Asheville staple with a loyal customer base, a warm atmosphere, and a team that cares deeply about hospitality. We offer a supportive environment, opportunities for growth, and a chance to be part of a café with a long-standing reputation for quality and charm. Compensation This position starts at $20.00 per hour as a base wage. In addition, when the FOH Manager works barista shifts (including coverage shifts), they receive all barista‑level tips for those hours , averaging an additional $15.00

•20.00 per hour depending on daily sales and guest traffic.

Estimated Total Hourly Earnings During Barista Shifts:

$35.00

•40.00 per hour (base wage + tips) Tip earnings vary based on season, volume, and shift type, but this range reflects typical averages at Old Europe.

Pay:

$35.00

•$40.00 per hour Expected hours: No more than 40.0 per week

Benefits:

Dental insurance Employee discount Paid time off Paid training Vision insurance

Work Location:

In person