A Restaurant or Food Service Manager oversees daily operations at a restaurant or an institution that serves meals such as a college or hospital. Hires, trains and supervises food service workers, manages meal and work schedules, supervises supply orders, food preparation and the quality of food and service, and monitors compliance with health regulations.
Reserve Restaurant Cary, NC Job Details Full-time $53,237.74 - $64,114.27 a year 1 hour ago Benefits Paid time off Employee discount Qualifications Coaching Restaurant management Shift management Team development Attention to detail Team training Recruiting Leading team collaboration initiatives Business operations Managing food service teams Team motivation (leadership skill) Full Job Description
RESTAURANT FLOOR MANAGER
| New Fine-Dining Restaurant | Cary, NC We are looking for an experienced, entrepreneurial Restaurant Floor Manager to help lead the launch and growth of a new fine-dining restaurant in Cary. This is not a traditional "keep the restaurant running" management role. We are looking for someone who can build the operation, establish a service culture, develop a high-performing team, and help make the restaurant one of the best dining destinations in the area. The ideal candidate has strong fine-dining experience, exceptional hospitality instincts, leadership skills, and an entrepreneurial mindset. You should be comfortable taking ownership, identifying opportunities, solving problems independently, and turning ideas into action.
KEY RESPONSIBILITIES
Pre-Opening & Restaurant Launch Help establish and implement front-of-house operating standards and service procedures Assist with opening preparation, staff training, menu knowledge, table settings, service sequences, and restaurant readiness Help recruit, train, coach, and develop the front-of-house team Establish a culture built around hospitality, professionalism, accountability, and attention to detail Work closely with ownership and leadership to continuously improve the guest experience Floor & Service Leadership Lead the dining room during service and ensure exceptional guest experiences Maintain fine-dining standards for service, presentation, timing, cleanliness, and hospitality Coordinate effectively between the kitchen, bar, hosts, servers, runners, and support staff Monitor table pacing, reservations, seating flow, guest satisfaction, and overall floor performance Step in and solve service issues quickly and professionally Be visible and engaged on the floor rather than managing from the sidelines Team Leadership Lead by example and set the standard for professional hospitality Conduct pre-shift meetings and communicate daily priorities Coach employees in real time and provide ongoing feedback Identify high performers and develop them into future leaders Hold the team accountable for service standards, attendance, appearance, and performance Build a positive team culture where employees take pride in the restaurant Guest Experience Develop relationships with regular guests and VIP customers Handle guest concerns with professionalism and sound judgment Look for opportunities to exceed guest expectations Create memorable experiences that encourage repeat visits and word-of-mouth referrals Understand that in fine dining, every detail matters Entrepreneurial & Business Mindset We are looking for someone who thinks like an owner , not simply an employee.
You will be expected to:
Identify opportunities to improve sales, service, efficiency, and guest satisfaction Bring new ideas to the table and take ownership of implementing them Help build the restaurant's reputation in the local market Understand how service quality impacts reviews, repeat business, and revenue Monitor key operational metrics and use them to make better decisions Help develop promotions, special events, guest experiences, and community relationships Continuously ask: "What can we do better?"
WHAT WE'RE LOOKING FOR
Required:
Proven experience in fine dining, upscale dining, or high-end hospitality Previous supervisory or management experience Strong knowledge of restaurant service standards and front-of-house operations Excellent communication and leadership skills Ability to train, coach, and motivate a diverse team Strong problem-solving and decision-making abilities Ability to work evenings, weekends, and holidays as required
Highly Desired:
Experience opening a new restaurant or being part of a restaurant opening team Entrepreneurial mindset or experience helping build a restaurant/business Strong understanding of reservations, table management, labor management, and service flow Experience with POS and reservation systems Strong knowledge of wine, cocktails, and fine-dining service Established local hospitality/community relationships
THE RIGHT PERSON
The right candidate is someone who: Takes ownership of the floor Has a passion for hospitality—not just restaurant operations Notices the details others miss Can motivate a team while maintaining accountability Is comfortable working in an environment where processes are still being built Doesn't wait to be told what needs to be done Has the confidence to make decisions and the humility to keep learning Wants to build something special and take pride in its success
OUR GOAL
We aren't simply opening another restaurant. We want to build one of the best dining experiences in town—and we are looking for someone who wants to be part of building it. If you are an experienced fine-dining professional with an entrepreneurial spirit, strong leadership skills, and the drive to build something from the ground up, we want to hear from you.
HOW TO APPLY
Send your resume and a brief introduction explaining why you would be a good fit for this opportunity to:
