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UM
UltraStar Multi-tainment Center
Kitchen Manager
Career Insights for Restaurant / Food Service Manager
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Based on North Carolina data
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What they do
A Restaurant or Food Service Manager oversees daily operations at a restaurant or an institution that serves meals such as a college or hospital. Hires, trains and supervises food service workers, manages meal and work schedules, supervises supply orders, food preparation and the quality of food and service, and monitors compliance with health regulations.
$56,424 / year median in North Carolina
+10% projected growth
Job Description
Oversee Ultrastar's food service operation while supervising a staff of up to 20. Design and implementation of menus with continued training and quality control of the finished product. Efficient in the procurement, handling and preparation with a wide variety of premium foods, delivering a first class experience. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Managers must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.
RESPONSIBILITIES ESSENTIAL FUNCTIONS BUT NOT LIMITED TO
- Ability to meet deadlines under time constrains and multi-task
- Create new menus frequently, develop plating/presentation guidelines and prep lists to insure all food meets Food and Beverage standard, quality and uniformity
- Trains Team Members to company standards
- Actively participates as a member of the management team
- Oversees kitchen labor and food cost to budgetary requirements
- Ensure delivery of the best possible out-of-home entertainment by providing service that is friendly, helpful and fast and the Food and Beverage products are fresh, appetizing and properly prepared.
- Attends all scheduled employee meetings and brings suggestions for improvement
- Assists with hiring and training of all new team members
- Manage work environments that achieve high level of job satisfaction among team members
- Ensures the clean-up, care and proper factory maintenance of cooking utensils, grills, ovens and equipment used in food preparation
- Maintain cleanliness and sanitation levels to Health Department required ratings at all times
- Ensure all menu items meet the Food and Beverage standards of fresh, appetizing and properly prepared
- Keeps a basic, running inventory of food stores with ordering within projected budgets
- Develop, implement, and update prep lists to ensure proper amounts of prepared products are available at all times
- Ensures that all food products are properly stored, labeled and dated and that the kitchen is read for the preparation of the next food service
- Food quality management, supervision of all kitchen staff, "hands-on" involvement with inventory controls, kitchen, cleanliness, sanitation, and safety
- Coordinates and direct supervisor to Kitchen Steward/Expediters and dishwashers
- Assist/oversee setting up Buffets, food lines, off site catering while running food and attending live stations
- Ability to collaborate well with supervisors, peers, subordinates, guests, vendors, and corporate partners
- Monitors department appearance and ensures problems are resolved expeditiously
- Organization and leadership skills
- Demonstrates strong leadership skills and work and direct as a team player
- Works well under pressure while effectively solving problems
- Able to take direction and give detailed directions.
- Must speak fluent English
EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent required
- Serve Safe Certified
- Proven track record with food and labor cost analysis
- Basic math skills
- Awareness of local, state and federal health and sanitation laws
- Understanding of proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicer, knives and dish machine
- Understands food, labor and operating expenses
- Able to read and understand budgets
QUALIFICATIONS
- 3 to 5 years of experience as a Kitchen Manager with a proven track record of skills
- Two or more years of experience in full service kitchen management
- Formal Culinary Training at any Level
- Proficient with email, Microsoft Office and POS equipment
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:- Work days, nights, holidays, weekends are required.
- Pre-Employment Drug Test and a background check are required to complete the onboarding paperwork, this is required by the Cherokee Tribal Gaming Commission.
- Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke.
- Read and write handwritten notes.
- Lift and carry up to 50 pounds.
- Move about facility and stand for long periods of time.
- Walk or stand 100% of shift.
- Reach, bend and stoop frequently.
- Ascend and descend stairs and sloped surfaces
WORK ENVIROMENT
- Travel may be required for occasional deliveries, visits to other locations, company meetings or catering events
- Interior Work Areas- moderate to hot temperatures in the kitchen areas.