Assistant General Manager- Smitty and Pearl's (Umbo) Smitty and Pearls High Point, NC Job Details Full-time $70,000 - $85,000 a year 20 hours ago Qualifications Leadership development Team development Hiring Continuous improvement Recruiting Full Job Description

NOW HIRING

ASSISTANT

GENERAL MANAGER

— UMBO High Point, NC | Smitty & Pearl's UMBO is seeking an experienced Assistant General Manager to join our leadership team. This role requires a strong operator who can help lead every area of the business — people, service, systems, financial performance, training, standards, facilities, guest experience, and day-to-day execution. The AGM will work closely with the General Manager and senior leadership to help build and maintain a disciplined, high-performing operation while ensuring UMBO consistently delivers the elevated hospitality experience our guests expect.

POSITION SCOPE

The AGM will help oversee and drive: Overall day-to-day restaurant operations FOH leadership and management development Hiring, onboarding, training, coaching, and retention Scheduling, labor management, and staffing strategy Service standards and guest experience Guest recovery and relationship management Food and beverage execution with culinary and bar leadership Sales performance and revenue opportunities Cost controls, inventory awareness, and operational efficiency Payroll and timekeeping accuracy Opening and closing procedures Cash handling and financial controls Restaurant cleanliness, organization, and presentation Facilities, maintenance, and equipment follow-up Health, safety, alcohol, and company compliance Reservations and guest-flow management Private dining and special-event execution Daily manager communication and shift leadership Manager logs, reporting, and operational follow-up Training standards and continued team development Implementation and enforcement of company systems and procedures Cross-functional communication between FOH, BOH, and property leadership Continued improvement of operating systems as the concept grows

WHO WE'RE LOOKING FOR

We are looking for a leader who can see the entire operation , not just the dining room.

The ideal candidate is:

Experienced in upscale, polished-casual, or fine-dining operations Proven in an AGM, General Manager, or senior restaurant-management role Comfortable leading managers as well as hourly team members Strong with labor, scheduling, staffing, and performance management Financially aware and able to understand restaurant KPIs Highly organized and capable of managing multiple priorities Calm and decisive in high-volume situations Strong in guest recovery and hospitality Comfortable holding people accountable while maintaining a positive culture Experienced with training and developing future leaders Able to work collaboratively with culinary, beverage, events, and senior leadership Hands-on and willing to step into any part of the operation when needed Familiar with systems such as Toast, Resy, and scheduling platforms is preferred Opening experience is a strong plus

LEADERSHIP AT SMITTY & PEARL'S

Our leadership standards are built around

PEARLS :

Pride. Excellence. Accountability. Respect. Legacy. Service. We are looking for an AGM who wants more than a title — someone who wants ownership, responsibility, and the opportunity to help build a restaurant and team that High Point can be proud of. If you are a proven restaurant leader who understands how to run the business, develop people, protect standards, and create exceptional guest experiences, we want to hear from you. Apply today to join the UMBO leadership team at Smitty & Pearl's.

Pay:

$70,000.00 - $85,000.00 per year

Work Location:

In person