General Manager National Spa Franchise Mooresville, NC Job Details Full-time $50,000 - $65,000 a year Benefits Health insurance Dental insurance 401(k) Paid time off Snacks provided Free massages Vision insurance 401(k) matching Employee discount Opportunities for advancement Food provided Qualifications Staff supervision Retail industry sales team management experience Team supervision Managing sales strategy or development teams Managing hospitality teams Sales team management Decision making Leading team collaboration initiatives Activity sales targets Salon inventory management Productivity software Sales leadership Retail management

Full Job Description Benefits:

401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Immediate Hiring for an experienced General Manager! We're seeking an experienced Spa General Manager to oversee Spa Operations at Hand and Stone Massage & Facial Spa. We are looking for a dynamic leader with the ability to motivate the team, drive sales activity and focus on delivering our guests a five star client experience. The ideal candidate will be committed to developing a positive corporate culture, understand the necessity of collaboration and guide the team to operate with peak efficiency through coordination, communication and cooperation. The individual in this position is directly responsible and accountable for certain aspects of daily operations with a focus on achieving sales and membership targets and ensuring the team delivers an exceptional level of customer service. If you have a proven track record of building, motivating and strengthening their teams, this is the job for you! Responsibilities Spa Sales - Including but not limited to Increasing Memberships, Service, Retail and Gift Cards Create marketing strategies aimed at maximizing revenue and profits Perform data analysis that drives business decisions and success Use sound judgment, work independently, with minimal supervision. Plan and direct to meet the daily needs of the operation. Track staff schedules efficiently to optimize capacity, revenue, and profits. Maintain the utmost cleanliness and soothing ambiance of the premises Manage inventory effectively Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints. Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations. Take ownership of grassroots marketing campaigns to promote our new spa and achieve strong sales growth. Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures. Motivates and empowers the team to achieve high standards. Requirements Minimum of 2 years experience in the Spa / Salon or Retail / Hospitality industries with a background in team leadership and management Experience setting and driving membership and sales goals Ability to manage a staff of at least 40 and control retail and professional inventory Flexible schedule including nights, weekends and holidays Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities Microsoft Office Knowledge and Skill Nice-to-haves Experience with Zenoti a PLUS Benefits Bonus based on performance Competitive salary Employee discounts Opportunity for advancement Paid time off Training & development Wellness resources Competitive Salary Annual Bonus Opportunity Management training program Monthly Free Massage or Facial Discount programs