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Dunkin' | Fram's Donuts Inc

General Manager - Restaurant

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Job Description

Job Overview We are seeking an energetic and dynamic General Manager to lead our restaurant operations with passion and precision. In this pivotal role, you will oversee all aspects of restaurant management, ensuring exceptional customer service, operational excellence, and team leadership. Your enthusiasm for the food industry and hospitality will drive the success of our establishment, creating a lively atmosphere where both guests and staff thrive. As a key leader, you will be responsible for maintaining high standards in food quality, safety, and financial performance while fostering a positive team environment that encourages growth and development. Responsibilities Lead daily restaurant operations, ensuring smooth service flow and high-quality customer experiences. Manage staff scheduling, training, and development to build a motivated and skilled team. Oversee food preparation, cooking, and food safety protocols to maintain compliance with health regulations. Utilize POS systems such as Aloha POS and Micros POS for order processing, cash handling, and sales tracking. Control inventory levels through accurate stock management, ordering, and waste reduction strategies. Supervise kitchen management, food production processes, and ensure adherence to food safety standards. Handle budgeting, profit and loss analysis, and implement strategies to maximize profitability. Conduct staff interviews, performance reviews, and manage disciplinary actions when necessary. Maintain excellent customer service standards by addressing guest feedback promptly and professionally. Oversee shift management duties including opening/closing procedures and ensuring operational consistency. Implement training programs focused on food handling, hospitality management, team leadership, and food safety. Coordinate catering events or banquet services as needed to expand revenue streams. Foster a positive work environment that promotes teamwork, accountability, and continuous improvement. Experience Proven management experience in quick service or fast food restaurants with a strong background in restaurant management. Extensive knowledge of food preparation techniques, culinary practices, and kitchen operations. Hands-on experience with POS systems such as Aloha POS or Micros POS is highly preferred. Demonstrated ability to manage inventory control, budgeting, and profit/loss analysis effectively. Prior experience supervising teams in hospitality or food service environments is essential. Strong understanding of food safety standards and compliance regulations across the food industry. Excellent communication skills with the ability to lead teams through training & development initiatives. Experience in casual dining or fine dining settings enhances your suitability for this role. Ability to handle cash transactions accurately while maintaining high levels of customer service expertise. Knowledge of catering or banquet operations is a plus but not required; a passion for hospitality is essential. Join us to lead an energetic team dedicated to delivering outstanding dining experiences! This role offers an exciting opportunity for passionate professionals eager to make a lasting impact in the vibrant world of restaurant management—where every day brings new challenges and rewarding successes!
Pay:
From $70,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Paid training Vision insurance
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Health Insurance