We are seeking an experienced and service-driven Floor Manager to join our fine dining Italian steakhouse team. The ideal candidate has a passion for hospitality, an eye for detail, and the ability to lead by example in delivering exceptional guest experiences.

Key Responsibilities:

Guest Experience:

Ensure every guest receives impeccable service from arrival to departure. Resolve guest concerns promptly and professionally.

Team Leadership:

Supervise and motivate servers, bussers, hosts, and support staff to maintain high service standards and teamwork.

Daily Operations:

Oversee dining room setup, reservations, table assignments, and pacing of service to optimize flow during service hours.

Training & Development:

Support onboarding, training, and continuous coaching of front-of-house staff to ensure consistency in service and product knowledge.

Collaboration:

Work closely with the General Manager, Chef, and Bar Manager to coordinate service, special events, and menu presentations.

Quality Control:

Maintain the cleanliness, ambiance, and presentation of the dining room, ensuring it reflects fine dining standards.

Administrative Duties:

Assist with scheduling, shift reports, tip distribution, and inventory of front-of-house supplies.

Compliance:

Ensure adherence to all health, safety, and liquor laws.

Requirements :

• Minimum 5 years of experience in a fine dining or upscale restaurant leadership role.
• Strong knowledge of Italian cuisine, wine, and service standards preferred.
• Excellent communication, multitasking, and problem-solving skills.
• Professional appearance and demeanor at all times.
• Ability to work flexible hours, including evenings, weekends, and holidays.