General Manager(04552) - 100 Kinderkamack Rd.

Company DescriptionOne of the largest Franchisee in the tristate area. A company where People are first. We love our team members, and we create an environment where you can provide for your family and grow in the company.

Job DescriptionWe're looking for an experienced and visionary General Manager to lead our operations at our Westwood location (100 Kinderkamack Rd.). As General Manager, you'll be the driving force behind our store's success, overseeing all aspects of daily operations while fostering a collaborative, customer-focused environment. This is your opportunity to showcase your leadership abilities, strategic thinking, and operational excellence in a dynamic, fast-paced setting where your decisions directly impact our team's performance and profitability.

Direct and oversee all store operations during assigned shifts, ensuring seamless execution of company policies and procedures at all timesManage comprehensive cost controls, inventory management, and cash handling to optimize profitability and minimize wasteLead, mentor, and motivate a diverse team of staff members, setting the example through exceptional work ethic, professionalism, and adherence to standardsDevelop and implement staffing schedules that balance operational needs with team member availability and development opportunitiesMonitor and analyze key performance indicators (KPIs) and financial metrics to drive data-informed decision-making and continuous improvementMaintain rigorous food safety, health, and sanitation standards in compliance with all local and corporate regulationsBuild and sustain strong customer relationships by ensuring exceptional service delivery and addressing customer concerns with empathy and transparencyManage vendor relationships, coordinate product deliveries, and maintain optimal inventory levelsDevelop and execute marketing initiatives and promotional strategies to drive sales and brand awarenessConduct performance reviews, provide constructive feedback, and create career development plans for team membersPrepare and maintain accurate operational paperwork, reports, and documentationEnsure store cleanliness, equipment maintenance, and a welcoming environment that reflects our brand standardsIdentify opportunities for innovation and operational efficiency, implementing solutions that enhance productivityCommunicate transparently with upper management regarding store performance, challenges, and strategic recommendationsQualifications

• Required Skills and Competencies:

• Proven leadership and team management experience with the ability to motivate and develop staff membersStrong analytical and problem-solving skills with attention to detailProficiency in financial management, budgeting, and cost control analysisExcellent communication skills, both verbal and written, with the ability to articulate ideas clearlyProficiency with point-of-sale (POS) systems and restaurant management softwareDemonstrated ability to multitask effectively in a fast-paced environmentStrong organizational and time management skillsCustomer service excellence and commitment to customer satisfactionConflict resolution and interpersonal skills with empathy and emotional intelligenceDecision-making ability with sound judgment and assertivenessProficiency in basic mathematics and financial calculationsFlexibility and adaptability to changing business needs and priorities•

Required Experience:

• Minimum 3-5 years of management or supervisory experience in a food service or restaurant environmentProven track record of successfully managing P&L, inventory, and operational budgetsExperience training, coaching, and developing team membersDemonstrated success in achieving sales targets and improving profitabilityExperience implementing and maintaining health, safety, and sanitation standards

• Preferred Qualifications:

• Experience in a multi-unit or corporate restaurant environmentKnowledge of marketing and promotional strategy executionExperience with vendor management and supply chain coordinationCertification in food safety or ServSafeBackground in strategic planning and business developmentExperience with performance metrics analysis and reporting

• Education:

• High school diploma or equivalent requiredAssociate's degree or higher in Business Administration, Hospitality Management, or related field preferredAdditional Information

PHYSICAL

REQUIREMENTS, including, but not limited to the following:

StandingMost tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 48".WalkingFor short distances for short durationsDelivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customer's location.

SittingPaperwork is normally completed in an office at a desk or tableLiftingBulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.

Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.Cases are usually lifted from floor and stacked onto shelves up to 72" high.

CarryingLarge cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.

Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.

Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

During delivery, carry pizzas and beverages while performing "walking" and "climbing" duties. PushingTo move trays which are placed on dollies.

A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push.

Trays may also be pulled.

ClimbingTeam members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. During delivery of product, navigation of five or more flights of stairs may be required.

Stooping/BendingForward bending at the waist is necessary at the pizza assembly station.

Toe room is present, but workers are unable to flex their knees while standing at this station.

Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.

Forward bending is also present at the front counter and when stocking ingredients.

Crouching/SquattingPerformed occasionally to stock shelves and to clean low areas.

ReachingReaching is performed continuously; up, down and forward.

Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.

Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.

Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

DrivingDeliver pizzas within a designated delivery area. A Team Member may make several deliveries per shift.

Machines, Tools, Equipment, Work AidsTeam Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Driving Specific Job DutiesDeliver product by car and then to door of customer.

Deliver flyers and door hangers.

RequiresValid driver's license with safe driving record meeting company standards.

Access to insured vehicle which can be used for delivery.