General Manager | Wingnutz Buffalo Wingnutz Buffalo 4600 Genesee St., Cheektowaga, NY 14225 Position Overview Wingnutz Buffalo is seeking an experienced General Manager to lead the day-to-day operations of our Genesee Street location. We are looking for a hands-on restaurant operator who can lead a high-volume operation, manage our management team, develop our staff, maintain strong operational standards, and take ownership of the restaurant's overall day-to-day performance. This is not an office-only management position. The General Manager will balance administrative responsibilities with an active presence throughout the restaurant, particularly during busy nights, weekends, and peak periods. The GM will report directly to ownership and will have significant authority to run the day-to-day operation without requiring ownership involvement in routine matters. Key Responsibilities Oversee all day-to-day restaurant operations, including FOH, BOH, bar, service, staffing, cleanliness, and guest experience Directly manage and hold accountable all department managers Establish clear expectations and ensure managers and staff consistently follow company policies, procedures, and standards Oversee employee scheduling and labor management Oversee hiring, training, coaching, discipline, write-ups, and termination of non-management employees Coach and develop managers and directly address performance issues Recommend management-level hiring, discipline, and termination decisions to ownership Maintain an active presence throughout both FOH and BOH Oversee food quality, ticket times, service standards, cleanliness, and overall restaurant execution Handle customer complaints, refunds, comps, and service recovery as necessary Monitor customer feedback and online reviews Oversee inventory, ordering, waste, food cost, labor cost, cash controls, and other key operating metrics Review restaurant performance and identify opportunities to improve sales, profitability, efficiency, and guest experience Ensure strong communication and coordination between FOH, BOH, bar, and management Ensure managers properly train employees and maintain appropriate staffing levels Maintain consistent operational standards across all shifts Address problems proactively and ensure recurring issues are properly resolved Keep ownership informed of significant operational, financial, personnel, or legal matters without requiring ownership to manage routine restaurant issues Qualifications & Experience High-volume restaurant management experience is required.

The ideal candidate will have:

Previous General Manager experience in a high-volume, full-service restaurant Experience managing a restaurant producing approximately $5 million or more in annual sales Experience leading a large staff and multiple department managers Strong knowledge of both FOH and BOH restaurant operations Strong leadership, communication, and employee-management skills Experience managing labor, food cost, inventory, scheduling, staffing, and restaurant financial performance Strong problem-solving and decision-making abilities Ability to hold managers and employees accountable while maintaining a professional workplace Strong organizational and time-management skills Ability to work independently and confidently make day-to-day operational decisions Strong understanding of customer service and service recovery Food safety and alcohol-service certifications are a plus but are not required at the time of hire. Technology & Systems Experience with the following is required: Toast 7shifts Google Drive, including Google Docs and Google Sheets WhatsApp Experience with the following is strongly preferred: Paylocity and/or ADP Uber Eats DoorDash Grubhub Google Reviews Yelp Rewards Network Candidates should be comfortable working across multiple restaurant management, communication, scheduling, and technology platforms. Schedule & Availability This is a full-time management position averaging approximately 50 scheduled hours per week . Night and weekend availability is required. There is flexibility in scheduling, but the GM is expected to build their schedule around the needs of the restaurant and be present during important and high-volume periods. Hours may vary based on operational demands, seasonality, business volume, special events, and staffing needs. Some weeks may require more or fewer on-site hours depending on the needs of the restaurant. The approximately 50 scheduled hours do not include reasonable restaurant-related communication and management responsibilities that may occur outside of scheduled hours, including calls, texts, emails, WhatsApp messages, and necessary follow-up. The GM is expected to remain reasonably accessible for important operational matters while off-site. Compensation & Benefits First 30 days: $1,350 per week Following successful completion of the introductory period: Up to $1,500 per week based on performance Performance-based bonus eligibility after one year One week paid vacation Manager meal while working Employee dining discount Additional benefits may be available What This Role Means at Wingnutz We already have department managers in place. The General Manager is not expected to personally perform every department manager's job. The GM is responsible for leading those managers, holding them accountable, developing them, ensuring problems are corrected, and making sure the restaurant operates consistently. Ownership is focused on the overall direction and growth of the business. We are looking for a GM who is comfortable taking real ownership of the restaurant's daily operation and making decisions without requiring ownership to manage routine staffing, scheduling, disciplinary, kitchen, service, or operational issues. We are looking for someone who can lead people, establish accountability, improve communication, create consistency, solve problems, and run a high-volume restaurant at a high level.

Job Type:

Full-time Expected Hours:

Approximately 50 scheduled hours per week, varying with operational needs

Work Location:

In person

Location:

Wingnutz Buffalo, 4600 Genesee St., Cheektowaga, NY 14225

Pay:

From $78,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off Paid training

Work Location:

In person