General Manager Position The General Manager position will report to the Chef-Owner and work in close conjunction with the Executive Chef and Cafe Manager. This role is responsible for supporting daily front-of-house operations & business marketing, upholding service standards, and ensuring consistent execution of hospitality across all service periods. The General Manager acts as a leader on the floor, supports FOH staff development, and serves as a key operational partner between service, bar, and kitchen. Our customer-facing core values are community, quality, and consistency. Our internal emphasis is preparedness & process, teamwork, and light-heartedness. We intend to project beautiful aesthetics, comfort, and personalization with each transaction. Core Responsibilities Support and oversee daily FOH operations across dining room, bar, café, and host functions Participate in quality control and continually discussing with relevant parties opportunities for growth with respect to hospitality services. Curating and growing our online presence and social media programs in a way that helps build the brand and reputation of the establishment. Working to grow community brand awareness through marketing, sponsorships, and philanthropy. Paying attention to the pulse of the surrounding communities to understand opportunities for the business to be a part of our diners' lives. Lead service during assigned shifts, maintaining flow, pacing, and hospitality standards Work in conjunction with the Chef-Owner and Hospitality Manager Lead to implement steps of service, policies, and procedures Serve as a point of escalation for guest concerns and service recovery Support hiring, onboarding, training, and ongoing development of FOH staff Assist with scheduling, labor management, and shift coverage as needed Ensure service philosophy is consistently modeled and trained across the FOH team Monitor FOH readiness, opening and closing SOPs, and side work completion Support inventory awareness and operational needs in collaboration with all leadership teams Uphold all food safety, alcohol, and labor compliance requirements Pulling, compiling, and interpreting guest data from our POS system across all culinary and beverage programs. Parsing service reports and ensuring alignment with reported guest experiences. Preparing both the

FOH & BOH

for upcoming services in respect to guest interaction. Manage sales and growth of the PDR program. Job Requirements Significant FOH and management experience required Strong understanding of full-service restaurant Proven ability to lead teams in a high-volume, service-driven environment Social media expertise & passion required. Excellent communication, organizational, and problem-solving skills An innate understanding of understated, intuitive service that anticipates guest needs without intrusion Lead FOH team with calm authority Flexible availability, including nights, weekends, and holidays