Position Summary The Assistant Manager supports the General Manager in the daily operations of the restaurant, ensuring excellent customer service, efficient operations, and a positive work environment. This role helps oversee staff, maintain product quality, and ensure that all operational and safety standards are met. Key Responsibilities Operations Management Assist in overseeing daily restaurant operations to ensure smooth service. Support opening and closing procedures, including cash handling and deposit preparation. Ensure compliance with company policies, food safety standards, and local health regulations. Monitor inventory levels and assist with ordering supplies as needed. Team Leadership Supervise, train, and coach team members to maintain service and product standards. Assist in scheduling staff and ensuring adequate coverage during all shifts. Help onboard and train new employees. Promote a positive, team-oriented work environment. Customer Service Ensure every guest receives friendly, prompt, and high-quality service. Address and resolve guest concerns or complaints in a professional manner. Lead by example in providing outstanding hospitality. Financial Responsibilities Assist in monitoring daily sales, labor costs, and food costs. Help maintain proper cash control procedures. Support the General Manager in achieving sales and profitability goals. Product & Brand Standards Ensure all food and beverage items meet Newport Creamery quality standards. Maintain cleanliness and organization of the dining room, kitchen, and storage areas. Support promotional campaigns and seasonal menu items. Qualifications Previous restaurant or hospitality experience required. Leadership or supervisory experience preferred. Strong communication and customer service skills. Ability to multitask and work in a fast-paced environment. Basic understanding of restaurant financials (labor, food cost, inventory). Ability to work flexible hours including nights, weekends, and holidays. Physical Requirements Ability to stand and walk for extended periods. Ability to lift up to 30-40 pounds. Ability to work in a fast-paced restaurant environment. Key Skills Leadership and team development Customer service excellence Problem-solving and decision making Time management and organization Communication and conflict resolution

Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Paid training

Work Location:

In person