DESCRIPTION

The Store Manager is responsible for all staffing, sales, and operations in a Scooter's Coffee location. This role builds and leads a friendly, service-oriented barista team, sets a high-energy work pace, drives sales, increases profit, and demonstrates an engaged management style. The Store Manager exemplifies Scooter's Coffee core values.

ESSENTIAL DUTIES & RESPONSIBILITIES

Ensure consistent and quality customer experience through proper staffing, execution of brand beverage recipes and techniques, and fostering the Scooter's \"Amazing\" customer service experience
Maintain store appearance, cleanliness, visual merchandising standards, food safety standards, and equipment
Interview, hire, train, and develop staff to demonstrate all company standards in customer experience and operations
Provide ongoing performance feedback and development for staff members, identifying individual motivation factors and providing clear, constructive feedback to reinforce/improve performance
Maintain accountability in employees using progressive discipline process; partner with Field Brand Consultant and, when necessary, Human Resources to make termination decisions
Determine daily and weekly staffing requirements based on business need and create work schedules accordingly
Implement a varied schedule to develop employees, meet business needs, and maximize sales potential across all hours of operation
Contribute to store profitability by seeking opportunities to increase sales and by managing expenses
Maintain company standards in personal and store sales/performance metrics
Encourage and ensure full team participation in both setting store goals and developing action plans to accomplish goals
Ensure all cash handling, point of sale system, safety, and operational procedures are performed in an accurate, consistent manner
Maintain daily, weekly, and quarterly financial reports
Maintain final accountability for store operations

QUALIFICATIONS

Ability to work in Maryville, TN for the first 4 weeks of employment
Ability to effectively teach and lead others
Excellent communication and interpersonal skills
Passion for working with people
Energetic, fast-paced, flexible work style
Ability to work cooperatively in a team environment
Strong problem-solving, multi-tasking, and administrative
Ability to anticipate and respond to customer needs
2+ years of supervisory experience in a restaurant or retail environment Disclaimer The functions and skills described here are general in nature and represent the type of work performed, but they do not constitute an exhaustive list of the duties and responsibilities performed on the job.

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