General Manager - Classic Skating St. George

Classic Skating St. George is part of the Classic Fun Center family, offering roller skating, arcade, parties, and family fun. We're on a mission to make life better for our people and our guests, and we're looking for a high-caliber General Manager who can set strong standards, elevate the team, and help grow this location into a thriving community hub. About the Role This is a hands-on leadership position for someone who can coach a team, run great operations, drive profitability, and create a magnetic guest experience. Our St. George location is growing, and we need a leader who can build structure, raise expectations, and lead with energy and clarity every day. You'll be responsible for all operating hours, staffing, labor control, guest experience, and sales-building initiatives across the facility. Key Responsibilities Guest Experience Leadership Create a warm, memorable, and people-first environment for guests and staff Ensure exceptional service across admissions, skate rentals, parties, arcade, and café Ensure a clean, safe, well-maintained facility at all times Solve guest concerns with professionalism and care Team & Culture Management Recruit, hire, train, and develop a high-performing team Establish clear standards, coaching, accountability, and consistent follow-through Mentor team members and prepare high performers for advancement Model Classic's values of hospitality, optimism, and ownership Operations & Financial Management Run smooth daily operations and work floor shifts regularly Manage labor efficiency, scheduling, and staffing levels Maintain cost controls (COGS, waste, inventory, and supplies) Oversee maintenance, inspections, and vendor coordination Execute grassroots marketing, birthday party growth, group sales initiatives, and community outreach Sales & Growth Drive admissions, events, parties, memberships, and upsells Create and execute local marketing plans and partnerships Track and improve KPIs (sales, labor %, guest satisfaction, retention, etc.) Requirements 1-3+ years of management or leadership experience 1-3+ years of experience in the Restaurant Industry Strong communication, coaching, and conflict-resolution skills Ability to motivate and hold a team accountable Strong operational discipline and attention to detail Comfortable working weekends, event nights, and a 45-hour workweek Ability to lead from the front by being energetic, hands-on, and guest-facing Benefits Compensation $40,000-$60,000 DOE Quarterly profit-sharing bonuses Perks Free Classic admission for you, immediate family, and friends Fun staff events, parties, and team outings Free food/drinks on shift Opportunities for long-term growth (multi-unit possibilities for top performers) Occasional travel for company events, manager retreats, or tradeshows