Position Summary:

The General Manager (GM) functions as the senior executive and chief operating leader of Lake Monticello Owners' Association (LMOA), a large and complex rural residential community consisting of approximately 4,500 homes and more than 10,000 residents representing close to 40 percent of Fluvanna County. LMOA encompasses a diverse range of community amenities, infrastructure, revenue-generating operations, and resident programs. Lake Monticello is effectively a small city in a rural setting. Reporting directly to the LMOA Board President, the role balances high-level corporate management with hands-on community relations to maintain property values, optimize large-scale amenities, and foster a vibrant residential culture. LMOA is a diverse and highly engaged community whose residents bring a wide range of backgrounds, experiences, perspectives, ages, interests, and expectations. The GM must foster an environment in which residents feel welcomed, respected, heard, and included, while ensuring that Association policies, rules, services, and opportunities are administered fairly, consistently, and equitably. The GM must also work effectively within the framework of the Property Owners' Association Act (POAA), ensuring that Association governance, policies, operations, and decision-making are conducted in accordance with applicable statutory requirements while maintaining transparency, accountability, and trust throughout the community. Lake Monticello benefits from a highly involved volunteer community, with residents contributing thousands of hours through committees, clubs, events, and other volunteer activities. The GM must recognize volunteers as an essential extension of the community and work collaboratively with them while maintaining appropriate boundaries between volunteer, Board, and management responsibilities. Building strong relationships with volunteers and harnessing their knowledge, energy, and commitment is an important component of the GM's role in maintaining a vibrant community. This position requires exceptional leadership, sound judgment, financial acumen, project management expertise, communication skills, diplomacy, and community awareness. The GM must effectively develop long-range strategies, oversee complex contracts and capital projects, lead employees, advise the Board, address resident concerns, collaborate with volunteers and stakeholders, and respond decisively to operational and community challenges. As a highly visible community leader, the GM serves as a key connection among the Board of Directors, employees, residents, volunteers, contractors, government agencies, emergency services, and the broader community. The GM is expected to lead with integrity, transparency, consistency, accountability, and respect while exercising the professional judgment necessary to manage a complex community. The GM oversees five operational departments with approximately 45 employees, three major service contracts supporting three additional operational functions, and more than 50 active contracts and vendor relationships.

The position requires experience in contract management, vendor oversight, project management, budgeting, capital planning, and organizational leadership. The GM must be able to effectively manage projects from initial concept and feasibility analysis through budgeting, procurement, implementation, completion, and ongoing evaluation, while ensuring projects are delivered on time, within budget, and in accordance with established quality and community standards. The GM has broad responsibility for the Association's community assets and revenue-producing operations, including the golf course, pool, food and beverage, recreational facilities, infrastructure and other amenities as well as public safety, facilities and operations and lake health. This requires an executive who can balance daily operational demands with long-term planning and stewardship of significant physical and financial assets. While accountable for all areas of Association performance, the General Manager's primary focus is strategic leadership, governance support, financial stewardship, organizational leadership, and long-term planning.

Principal Duties and Responsibilities:

• Board Governance & Strategic Leadership
• Ensure LMOA operates in compliance with POAA governing documents, LMOA Policy Manual, and applicable federal, state, and local laws.
• Advise and support the Board of Directors through operational analysis, strategic planning, fiduciary responsibilities, industry best practices, and emerging trends affecting community associations.
• Directs the implementation of the Board-approved strategic plan, aligning LMOA resources, departmental priorities, budgets, and operations with established strategic objectives and ensuring measurable progress toward LMOA's long-term goals.
• Work with the Board President to foster productive staff-Board relationships, maintaining appropriate roles and boundaries between governance and management while encouraging mutual respect and cooperation.
• Technology Leadership & Organizational Modernization
• Advise the Board on technology trends and modernization opportunities.
• Improve operational efficiency through technology.
• Support cybersecurity awareness and technology risk management.
• Promote process improvement and innovation.
• Encourage data-driven decision making.
• Financial Stewardship, Enterprise Risk Management & Asset Lifecycle Planning
• Directs and oversees the development of LMOA's annual operating and reserve Budgets.
• Execute LMOA's annual operating budget as passed by the LMOA Board including monthly, quarterly and annual financial statements to the Board with a proactive variance analysis projecting end of year results.
• Lead long-term planning, asset lifecycle management, reserve funding strategies, and major infrastructure restoration projects.
• Manage and invest available operating and reserve fund cash in accordance with LMOA Policy and Board and committee guidance to optimize return on investments.
• Organizational Leadership & Talent Development
• Recruit, hire, train, and mentor a high-performance onsite team, including department heads (Assistant General Manager and Communications, Finance, Facilities and Operations, Administration, and Public Safety).
• Implement clear key performance indicators (KPIs) and execute annual performance evaluations.
• Directly collaborate with the various volunteer committees of the Board to leverage the committee's expertise in meeting the annual and long-term community objectives.
• Build a customer-centric work environment focused on accountability and professional growth
• Provide leadership to strengthen staff performance through executive coaching and mentoring, professional development, teamwork, organizational culture, and effective staff-Board relationships.
• Operations & Asset Management
• Oversee lake management initiatives, including lake health, water quality, shoreline maintenance, stormwater concerns, and environmental compliance.
• Manage large-scale recreational facilities (e.g., clubhouses, pool, golf course, beaches, racquet sport courts).
• Oversee the upkeep of extensive common areas, landscaping, private roads, and physical plants.
• Lead competitive bidding processes, negotiate high-value vendor contracts, supervise external contractors, and manage projects.
• Develop and maintain a robust risk management plan.
• Provide executive oversight and prioritization of infrastructure, facility and capital improvement investments.
• Community & Stakeholder Relations
• Direct comprehensive communication strategies, including community websites, newsletters, alerts, and social media platforms.
• Fairly and consistently administer rules, design guidelines, and architectural review processes.
• Act as a high-level mediator for escalating resident issues and stakeholder disputes.
• Serve as a visible and approachable leader within the community.
• Develop and nurture relationships within the greater community.

Required Qualifications:

• Bachelor's degree in Business Administration, Public Administration, Community Association Management or related field required.
• Minimum of 10+ years of progressive senior leadership experience in community association management, municipal management, hospitality, operations management, or related executive leadership roles.
• Documented success managing a community, entity or long term contracts with a minimum $5m annual budget.
• Strong financial, operational, and strategic planning experience.
• Knowledge of Property Owners' Association Act (POAA) governing documents.
• Excellent interpersonal, leadership, conflict resolution, and public communication skills.
• Experience leading organizations through change, including communicating the rationale for change, anticipating and addressing resistance, engaging stakeholders, and ensuring successful implementation.

Preferred Qualifications:

• Master's degree preferred
• CMCA, AMS or PCAM designation is strongly preferred.
• Documented ability to effectively manage sensitive situations and competing priorities in a highly visible public-facing role.
• Demonstrated experience collaborating with city, county and state governments to achieve organizational goals.
• Experience implementing strategic plans.
• Experience managing reserve-funded infrastructure programs.
• Enterprise risk management experience preferred.

Executive Leadership Profile:

The ideal candidate will demonstrate exceptional capabilities in:

• Strategic Leadership, Governance & Board Advisory
• Technology Leadership & Organizational Modernization
• Financial Stewardship & Enterprise Risk Management
• Organizational Leadership & Talent Development
• Operations & Asset Management
• Community Relations & Stakeholder Engagement The successful candidate will possess the executive judgment, integrity, communication skills, and collaborative leadership style necessary to serve effectively as the senior executive and the Association's Chief Operating Leader, principal advisor to the Board of Directors, and leader responsible for translating Board direction into effective organizational execution.

Relocation Negotiable Equal Opportunity Employer LMOA is an equal opportunity employer. We do not discriminate against applicants based on any legally protected status, including race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, medical condition, national origin, ancestry, marital or family status, veteran or military status, genetic information, or other protected status. LMOA provides reasonable accommodations to qualified individuals with disabilities during the application process. Applicants needing an accommodation should notify LMOA in writing at the time of application.