Shift Supervisor Position Summary As a Shift Supervisor at St. Vincent de Paul's shelter/transitional housing program, you will oversee operations to ensure a safe, welcoming, and organized environment for individuals experiencing homelessness. Leading a team of Service Coordinators, you will collaborate closely with security, case management/navigation, and community partners to address the specific needs of your shift—ranging from managing daily activities and volunteer engagement to handling crises and maintaining a secure overnight environment. This role demands a proactive, organized, and calm leader capable of adapting to a fast-paced atmosphere while ensuring the well-being of residents around the clock.

Key Responsibilities Team Leadership:

Lead service coordinators in maintaining a calm, safe, and supportive environment, directly supervising Service Coordinators and volunteers on shift.

Operational Guidance:

Provide daily guidance and support to the team, monitoring adherence to program policies, procedures, and safety protocols.

Crisis Management:

Collaborate with security and program staff to respond to and document emergencies, including behavioral issues, medical situations, and safety or facilities concerns.

Operations:

Oversee critical shift activities, including resident intake/discharge, meal or snack service operations, supply distribution, and the preparation/maintenance/transition and clean up of sleeping areas.

Administrative Oversight:

Maintain accurate records and logs in appropriate data systems (eg, HMIS, Uplift, etc.), including staff schedules, attendance, incident reports, and the proper handling/documentation of resident property.

Facility Standards:

Ensure the cleanliness, organization, and safety of all workspaces, dormitories, and communal areas, addressing sanitation needs or emergency clean-ups as they arise. Report situations promptly according to proper protocol.

Volunteer Engagement:

Support and coordinate volunteers, facilitating a welcoming and inclusive environment that ensures a positive experience for community contributors. Give clear directions, guidance, and appropriate appreciation.

Organizational Alignment:

Participate in staff meetings, training sessions, and agency events to stay aligned with shelter goals and SVdP's culture of "Let None Be Lost."

General Duties:

Perform other duties as assigned by Supervisor.

Ideal Candidate:

You are a proactive , quick-thinking , and dependable leader with proven experience in shelter/housing environments. Thriving in fast-paced settings, you possess strong organizational and communication skills and a genuine passion for supporting vulnerable populations. You are highly resourceful , capable of multitasking and managing emergencies efficiently to maintain a safe , welcoming , and supportive environment for both residents and volunteers—even in unexpected or challenging overnight situations.

Requirements:

Experience:

Minimum of 1+year working with vulnerable populations in a shelter or similar environment.

Education:

High school diploma or GED.

Skills:

Strong communication, organizational, and interpersonal skills.

Technical:

Proficiency with Microsoft office software programs, internet navigation, and the ability to learn new databases and systems quickly.

Certification:

Current Level One Fingerprint Clearance Card (Washington Street Shelter)

Physical:

Ability to stand, walk, lift up to 50 pounds, and perform other physical tasks as needed during various shifts.

Shift Supervisor:

Level 1 The Level I Supervisor focuses on the immediate execution of shift operations and direct supervision of floor staff.

Team Leadership:

Supervise up to 4 Service Coordinators; ensure staff are on task and adhering to SVdP culture.

Operational Execution:

Oversee daily intake/discharge, meal services, and the transition of sleeping areas.

Crisis Response:

Act as the primary point of contact for immediate behavioral, medical, or facilities situations, ensuring proper documentation.

Facility Care:

Monitor the cleanliness of dormitories and communal areas; perform or delegate emergency clean-ups.

Technical Proficiency:

Maintain accurate shift logs and incident reports using office software and agency databases.

Requirements:

High School Diploma/GED; 1+yearof experience with vulnerable populations; Level 1 Fingerprint Clearance (or eligibility).