Service Director

Service Director Birdsong - 3.3 San Francisco, CA Job Details Full-time $80,000 - $90,000 a year 16 hours ago Benefits Health insurance Paid time off Qualifications Employee onboarding Wine knowledge Fine dining experience Workflow management (operations management method) Staff scheduling Managing hospitality teams Mid-level Team development Team management Mentoring Onboarding process management Overseeing training Food service management Hospitality management Full Job Description Birdsong is a two Michelin-starred restaurant in San Francisco, where Chef Chris Bleidorn's cooking explores heritage cuisine with heart, craft, and a deep sense of place. Now we're looking for a Service Director who's ready to lead the floor with intention - someone who loves the details, sets the tone, and helps a dedicated team deliver a dining experience that feels both precise and deeply human . The role As Service Director, you'll take ownership of front-of-house operations and the entire guest experience - from the first welcome to the final goodbye . This isn't a "keep the ship afloat" job. It's a leadership role with real influence: you'll help shape how service feels at Birdsong, develop the team, and build systems that make excellence repeatable—night after night. Expect high standards, a small team, close collaboration with the kitchen, and the chance to make meaningful improvements that guests actually feel. You'll be responsible for: Leading, scheduling, and developing the dining room team Managing service flow and standards of quality, consistency, and efficiency Overseeing the guest experience in every detail (pace, hospitality, recovery, follow-through) Onboarding and training new team members Maintenance and daily operational organization Dining team operational accountability Keeping communication seamless between the kitchen and dining room You might be a fit if you: Care deeply (almost obsessively) about delivering an exceptional guest experience Love food, beverage, and hospitality for the right reasons Lead with calm confidence, humility, and a team-first mindset Solve problems quickly and gracefully, especially under pressure Communicate clearly, kindly, and directly Enjoy mentoring and building strong service professionals Have strong wine knowledge and enjoy guiding guests Bring 2-3+ years of experience (fine dining preferred) What we value Warmth without theatrics. Precision without stiffness. Genuine connection and kindness. Team members that support one another, take feedback well, and take pride in getting better service after service. Interview process Our process includes an in-person meeting, followed by an observational stage. Compensation & benefits Birdsong offers competitive compensation, comprehensive health benefits, and paid time off. If you're interested, please apply with a resume and cover letter. More detail about Birdsong