Job Overview We are seeking an energetic and dynamic Head Server/Manager to lead our front-of-house team in delivering exceptional dining experiences. This pivotal role combines leadership, operational oversight, and customer service excellence to ensure smooth restaurant operations. The ideal candidate will possess a passion for hospitality, strong management skills, and a deep understanding of food service procedures. As a Head Server/Manager, you will motivate staff, uphold service standards, and manage daily restaurant functions to create a welcoming environment that keeps guests coming back. Responsibilities Oversee daily restaurant operations, ensuring efficient service and high standards of hospitality. Lead, train, and develop front-of-house staff including servers, bartenders, and host team members to deliver outstanding customer experiences. Manage shift schedules, coordinate team assignments, and supervise staff performance to optimize productivity. Ensure proper food handling, safety procedures, and cleanliness are maintained in compliance with health regulations. Handle customer inquiries, resolve complaints promptly, and ensure guest satisfaction at all times. Utilize POS systems such as Aloha POS and Micros POS for order processing, cash handling, and sales tracking. Monitor inventory levels, assist with food preparation and kitchen coordination when needed, and control food costs through effective inventory management. Conduct staff training sessions on food safety management, hospitality standards, and operational procedures. Support budgeting efforts by analyzing profit and loss reports and implementing strategies to maximize revenue. Promote teamwork within the restaurant environment by fostering a positive atmosphere focused on continuous improvement. Requirements Proven experience in quick service or fast food restaurant management with a strong background in food industry operations. Demonstrated supervising experience in a hospitality or restaurant setting with team leadership responsibilities. Familiarity with POS systems such as Aloha POS and Micros POS; cash handling expertise required. Extensive knowledge of food preparation, cooking techniques, food safety standards, and kitchen management. Experience in fine dining or casual dining environments; banquet or catering experience is a plus. Strong organizational skills including inventory control, budgeting, and profit/loss analysis capabilities. Excellent managerial communication skills with the ability to train staff effectively and conduct interviews confidently. Ability to manage multiple priorities efficiently during shift management while maintaining high service standards. Basic math skills for accurate cash handling and sales reconciliation; culinary experience is advantageous. A passion for hospitality management combined with leadership qualities that inspire teams to excel. Join us to lead a vibrant team dedicated to delivering memorable dining experiences! We value energetic leaders who thrive in fast-paced environments and are committed to excellence in every aspect of food service management.

Pay:

$33.00 - $45.00 per hour

Work Location:

In person