Director of Outlets

Director of Outlets at Davidson Hospitality Group Director of Outlets at Davidson Hospitality Group in Atlanta, Georgia Posted in about 8 hours ago.

Job Description:

Property Description Join the Team at FORTH Hotel and Club - Atlanta's Most Exciting Destination! Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience-featuring stylish rooms, buzzing restaurants and bars, and a vibrant members' club that celebrates culture, community, and connection. As part of our team, you'll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you're passionate about service, thrive in dynamic environments, and want to be part of something bold and new-this is where your next chapter begins. Overview This job description provides a basic guideline of the duties, responsibilities and requirements of this position. The frequency codes assigned in the job description are: Rarely (less than 1%); Occasionally (between 1% and 33%); Frequently (between 34% and 65%); and Constantly (between 66% and 100%). SUMMARY Director of Outlets oversees all outlets in a multi-outlet property. Hires, manages and assesses staff. Creates and reviews restaurant sales plans and develops and maintains budgets. Ensures compliance with all applicable laws.

QUALIFICATIONS

Bachelor's degree or minimum 4 years experience in food and beverage management. Ability to interpret financial and operational data into operational plan. Time management skills. Negotiation skills. Ability to manage according to employment laws of jurisdiction. Read, write and speak English fluently. Ability to train employees in alcohol intervention, food handling, and sanitation. Food/Beverage Service Worker Permit, where applicable. Ability to communicate effectively with the public and other employees. Responsibilities

PERFORMANCE STANDARDS CUSTOMER SERVICE

Maintain customer satisfaction as the driving philosophy of the hotel outlets. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guest needs. Promptly handle guest complaints. Fill in for staff when necessary to ensure customer satisfaction. Ensure the staff, including all new hires, are trained to meet standards. Empower staff to deliver customer service by encouraging and rewarding responsive guest assistance. Level of service provided to guests in all outlets meets or exceeds customer expectations. Ensure that consistency of service and standards are met.

FINANCIAL

Manage department within budget. Assist in accurately forecasting revenues/expenses and prepare annual departmental budget that accurately reflects the department's operations plan. Anticipate revenue/cost problems and report discrepancies to F&B Director. Assist hotel staff with accounting related issues. Analyze financial and operating information on an ongoing basis in order to adjust labor, supplies, materials and other costs to achieve budget. Ensure department staff is trained in control procedures as outlined by Internal Audit, and that these procedures are consistently followed.

PEOPLE:

Manage people according to Davidson's values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers' compensation claims. Train staff to increase level of customer sales, service and safety skills on an ongoing basis. Ensure employees are appropriately certified for their job as required by federal, state or local regulations. Monitor and maintain acceptable turnover levels.

QUALITY:

Know the general operations of department and how all hotel departments work together to achieve business objectives and to meet customer expectations. Know the commonly occurring challenges of the F&B business and how to overcome them. Know restaurant standards and hold employees accountable for consistently meeting these standards. Maintain favorable health department scores. Manage a preventive maintenance program for all equipment. Control food-borne illnesses. Meet safety and sanitation standards such as Emergency Plan, CPR/Heimlich training for all employees, proper storage of foods, storing chemicals away from food, etc.

MANAGING THE BUSINESS

Help prepare the F&B budget and maximize department resources to contribute to the successful achievement of the budget. Identify major revenue and expense opportunities and possible problems and work with Director of F&B on resolution. Adjust inventory, outlet labor schedules, staff assignment and supplies based upon demand without loss in quality service. Keep repair costs down by maintaining equipment.

PHYSICAL REQUIREMENTS SITTING

Occasionally. Meetings, entertaining guests/clients, paperwork.

STANDING/WALKING

Frequently. Concrete, tile, rubber mats covering tile, linoleum, carpet, etc.

CROUCHING

(BEND

AT KNEES

): Rarely. Inspecting equipment.

KNEELING/CRAWLING

Rarely.

STOOPING

(BEND

AT WAIST

): Occasionally. Picking up objects.

TWISTING

(KNEES/WAIST/NECK): Frequently. Inspections.

CLIMBING

Occasionally. Stairs to access different building levels.

BALANCING

Rarely.

LEG/FOOT USE

Rarely.

REACHING

(OVERHEAD/EXTENSION): Occasionally. Retrieve supplies, inspections.

HANDLING/GRASPING

Occasionally. PC keyboards, office equipment, food preparation.

FINGERING/FEELING

Frequently. Writing, open wine, operate adding machine, POS. Open and close locks.

PUSHING/PULLING

Occasionally. Hand trucks, carts, cases of product, furniture in outlets.

Average weight:

25 lbs.

Maximum weight:

50 lbs.

LIFTING/CARRYING

Occasionally.

Average weight:

25 lbs.

Maximum weight:

50 lbs.

OTHER PHYSICAL DEMANDS

Rarely.

USE OF SENSES TALKING IN PERSON

Constantly. Public, guests and employees.

TALKING ON TELEPHONE

Frequently. Public, guests and employees.

OTHER SPEECH REQUIREMENTS

Occasionally. Extemporaneous speech to groups.

HEARING IN PERSON

Frequently. Public, guests and employees.

HEARING ON TELEPHONE

Frequently. Public, guests and employees.

OTHER HEARING REQUIREMENTS

Rarely.

NEAR VISION

Frequently. Corrected to 20/40. Paperwork, computers.

FAR VISION

Constantly. Corrected to 20/40.

DEPTH PERCEPTION

Occasionally. Beverage equipment, walking through hotel.

COLOR VISION

Frequently. Presentation and quality of food.

FULL FIELD VISION

Constantly. Manage all aspects of busy outlets.

SMELL:

Frequently. Detect potential hazards and odors, inspection of products.

TASTE:

Frequently. Assurance of food quality and consistency.

MENTAL REQUIREMENTS INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS

Constantly. Professionally deal with difficult situations/people.

DEADLINES/SHIFT WORK/OVERTIME

Constantly. Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice.

FLEXIBILITY

Constantly. Need to work a variety of hours, varied tasks under varied conditions.

PACE:

Constantly. Must change pace as business demands.

ATTENTION TO DETAIL

Constantly. Monitor all service and products for guests.

HIGHLY REPETITIVE WORK

Rarely.

OTHER PSYCHOLOGICAL DEMANDS

Occasionally. Highly confidential issues, deals with extreme emotions.

ENVIRONMENTAL SETTING SAFETY REQUIREMENTS

(I.E., CLOTHING, SAFETY

EQUIPMENT REQUIRED, ACTIVITIES PERFORMED

): Constantly. Adhere to Davidson safety standards and procedures. Maintain security of work area and equipment while maintaining the level of safety required by the Company and OSHA requirements.

EXPOSURES

(FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Occasionally. Cleaning chemicals, extreme heat on cooking lines, walk-in freezers and refrigerators.

OPERATION OF EQUIPMENT/TOOLS/VEHICLES

Occasionally. Beverage/liquor dispensers, kitchen equipment, fax machine, PC, grills, ovens. Qualifications Bachelor's degree or minimum 4 years experience in food and beverage management. Ability to interpret financial and operational data into operational plan. Time management skills. Negotiation skills. Ability to manage according to employment laws of jurisdiction. Read, write and speak English fluently. Ability to train employees in alcohol intervention, food handling, and sanitation. Food/Beverage Service Worker Permit, where applicable. Ability to communicate effectively with the public and other employees. Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.