Requisition ID:

936575 Store #: 001091 LensCrafters

Position:

Full-Time

Total Rewards:

Benefits/Incentive Information LensCrafters is bringing its optical retail experience to Macy's department stores in the U.S. Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear. LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths. If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.

JOB DESCRIPTION

\nGENERAL

FUNCTION

This role supports the practice management team, promoting and guaranteeing premium and professional eyecare experiences with every patient. This position supports establishing the practice as the premier destination for all vision needs within the community. This role assists in the achievement of the practice's success by supporting key optical and lab processes (where applicable) and ensuring unsurpassed patient care.

MAJOR DUTIES AND RESPONSIBILITIES

Supports all primary care functions within the practice, including but not limited to, leads and maintains patient and customer flow, leads eyecare advisors and eyecare sales associates, participating in pre-exam activities and selling products, and demonstrates superior product and process knowledge.\nConveys a commitment to providing unsurpassed patiect care to every patient, every time.\nLeads peers through difficult or complex tasks.\nAnticipates problems before they occur and explores underlying reasons for recurring problems; goes beyond symptoms to get to a root cause and strives to develop long-term solutions.\nSupports practice management team in delivering key performance indicators.\nActs as a catalyst for change within the practice, supporting company initiatives to include new technology, processes, and continued improvement.\nEnsures all Company approved safety programs are implemented and maintained.\nWorks weekends and evenings in support of the business needs (varies by location).\nAdheres to attendance and daily time keeping requirements.\nAdheres to all company policies and procedures.\nConsistently maintains proper dress code.\nPerforms within division of responsibility as designated by the Practice Manager.\nPerforms other functions as assigned by Practice Manager or as business needs.

BASIC QUALIFICATIONS HS

diploma/GED\nStrong customer service and retail experience; preferably in optical and patient experience\nKnowledge of current optical theory and merchandise or ability to master in short timeframe\nStrong communicator and listener\nFamiliarity with technology, such as point-of-sale, patient record systems, and other software applications\nStrong communicator and listener

PREFERRED QUALIFICATIONS ABO

certification\n1+ year supervisory experience, preferably in an eyecare environment\nCustomer/Patient care experience\n

Pay Range:

- 29.77 This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer. 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