Job Summary Hammerheads is seeking a Restaurant Shift Leader to support daily restaurant operations, lead team members during assigned shifts, and help maintain high standards of customer service, food quality, and cleanliness. This role coordinates front-of-house and kitchen activities, assists with staff assignments, resolves routine guest concerns, and ensures efficient service in a fast-paced restaurant environment. Common Job Roles Restaurant Shift Leader Restaurant Shift Supervisor Food Service Shift Leader Restaurant Team Leader Shift Operations Supervisor Key Responsibilities Oversee daily restaurant activities during assigned shifts. Coordinate front-of-house and kitchen team members to maintain efficient service. Assign tasks and provide direction to employees throughout the shift. Support staff training, onboarding, and daily performance. Ensure customer orders are processed accurately and served promptly. Provide friendly, professional service and assist with guest concerns. Monitor food quality, presentation, and service standards. Maintain clean, organized, and sanitary kitchen, dining, and service areas. Assist with inventory checks, supply restocking, and product availability. Support cash handling, payment processing, and register procedures when required. Help coordinate opening, closing, and shift handover activities. Ensure employees follow food safety, sanitation, and workplace safety procedures. Report staffing, equipment, inventory, or service issues to management. Perform additional restaurant operations duties assigned by management. Requirements Previous restaurant, hospitality, food service, or customer service experience is an asset. Previous team leadership or supervisory experience is preferred. Strong communication, organization, and interpersonal skills. Ability to coordinate employees and manage multiple priorities. Good problem-solving and decision-making abilities. Basic computer, POS, and payment-handling skills. Ability to work in a fast-paced restaurant environment. Reliable, professional, and team-oriented. Preferred Skills Experience leading restaurant or food service teams. Knowledge of restaurant operations and shift coordination. Familiarity with POS systems, cash handling, and order processing. Understanding of food safety, sanitation, and service standards. Strong customer service and conflict-resolution abilities. Good time management and task-prioritization skills. Ability to motivate team members and maintain a positive work environment. About the Company Hammerheads operates in the restaurant and hospitality industry, providing food and beverage service in a customer-focused dining environment. Restaurant operations depend on teamwork, consistent food quality, attentive guest service, cleanliness, and efficient shift management.

Pay:

$18.00 - $22.00 per hour Expected hours: 34.0 per week

Work Location:

In person