The Operating Partner is the highest leadership role reporting directly to the Operator at Chick-fil-A Twelve Oaks. You are accountable for the total performance of the restaurant — food safety, food quality, hospitality, throughput, team development, and financial results. This role is designed for a proven operator who is preparing to pursue selection as a Chick-fil-A Owner/Operator or launch their own business.

WHO THIS IS FOR

An experienced multi-unit or high-volume restaurant leader with a kitchen foundation, a track record in food safety and food quality, and the drive to build, coach, and own the business. If your long-term goal is to be an Owner/Operator or entrepreneur, this role is built to prepare you for it.

WHAT YOU'LL OWN

Operational Excellence Lead daily execution across BOH, FOH, and Drive Thru Own food safety standards, temperature checks, and Icon compliance Drive product quality, speed of service, and order accuracy Uphold facility, equipment, and cleanliness standards Team Leadership Lead, coach, and develop a team of 100+ members and Directors Build succession bench through role-based training and career pathing Set the standard for hospitality-first culture and team member care Own hiring, onboarding, and performance management systems Business Results Manage P&L, labor, food cost, and waste to Operator targets Analyze CEM, guest feedback, and sales trends to drive action Build weekly review rhythms tied to measurable outcomes Execute marketing, promotions, and community initiatives Owner/Operator Preparation Sit in Operator-level planning, budgeting, and vendor conversations Build the operating fluency required for the CFA selection process Receive direct mentorship from an LDP-graduate Operator Represent the restaurant in cluster, region, and Support Center visits

WHAT YOU BRING

Required 5+ years of restaurant leadership, with experience leading teams of 100 or more Kitchen foundation with a proven track record in food safety and food quality History of hitting operational KPIs — CEM, speed, accuracy, cost, retention Comfort owning a P&L and coaching Directors to measurable results Servant-leadership posture, high standards, and personal integrity Ambition to become a Chick-fil-A Owner/Operator or entrepreneur Preferred Prior GM, Multi-Unit, or Operating Partner experience ServSafe certification (or ability to obtain within 60 days) Bilingual (English/Spanish) a plus Bachelor's degree or equivalent leadership experience

WHY CHICK-FIL-A TWELVE OAKS A

Path, Not Just a Job You'll be mentored by an LDP-graduate Operator who has built a full leadership development system — role clarity, career ladders, and structured coaching — designed to move high-performing leaders toward Owner/Operator selection and entrepreneurship. A Standard-Setting Restaurant Twelve Oaks is a high-volume, high-standard location known for hospitality, food safety discipline, and team development. You'll lead in an environment where excellence is the baseline and growth is the expectation. Compensation & Benefits Starting pay: $29 / hour Performance bonus tied to restaurant results Paid time off and holiday closure (Sundays off) Health, dental, and vision insurance Scholarship opportunities through Remarkable Futures Direct pathway toward CFA Owner/Operator selection

HOW TO APPLY

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay:

Starting at $29.00 / hour

Pay:

Bonus pay

Benefits:

Flexible schedule Paid time off Health insurance Dental insurance Vision insurance 401(k) matching

Job Type:

fulltime

Schedule:

12 hour shift Weekend availability Holidays On call Day shift Night shift

Overtime Education:

Bachelor's degree Work location: On-site Twelve Oaks. 27750 Novi Rd, Novi, MI, 48377