The Shift Leader directs the daily activities of store team members in the absence of the Store Manager and Assistant Store Managers during assigned shifts. The Shift Leader is responsible for store operations by opening and closing the store when scheduled, protecting store property and funds, and monitoring employee performance during assigned shifts. The Shift Leader assists the store management team in maintaining store conditions, quality, safety, security, and sanitation programs. The Shift Leader is responsible for excellent customer service. Accomplishes all job duties in accordance with company policies and procedures. When a Store Manager or Assistant Store Manager is present, the employee performs the duties as outlined in their primary job description. Requirements/Responsibilities Job Responsibilities and Accountabilities Responsible for opening and closing the store according to established procedures Directs and monitors the day-to-day activities of full time/part time store team members Communicates with customers in a friendly and courteous manner Resolves customer complaints, including exchanges and refunds Documents complaints and takes follow-up steps to correct the source of the complaint Conducts front end administrative procedures, including cash counting, till preparation, cash drops, cash pick-ups, verification of cash tills, and sale of/return of gift cards Completes electronic store reports and conducts bag/video checks and reports results to Store Manager Performs cashier duties when necessary Escalates employee issues, such as disciplinary action, cash discrepancies, attendance, performance, and significant customer complaints to Store Manager or District Manager Responds promptly to vendors, including receiving loads / deliveries Stocks within all departments Ensures the store is operating in compliance with company standards for health and safety Handles emergency management, such as evacuation procedures, appropriately Protects company property, funds and merchandise Ensures that loss prevention procedures are followed daily Responsible for store sanitation and completing sweep logs during assigned shift Serves as first contact for media and regulatory visitors and refers contact to Store Manager May participate in the panel interviewing process, but does not have authority to make hiring decisions Performs other duties, including working in other departments, as assigned Relevant Experience, Education, Certification, Knowledge, Skills, and Abilities Must be 18 years of age High School diploma or equivalent required Comprehensive product knowledge and the ability to train other team members Previous training / supervisory experience a plus Company work history will be strongly considered, including attendance, work performance, safety, policy compliance and performance management Proficiency in basic math skills required, including addition, subtraction, multiplication and division Must be able to read, write and speak in English Demonstrate effective oral and written communication, interpersonal skills Language proficiency in Spanish or other languages is a plus Must be dependable and flexible Ability to travel to multiple work locations Excellent customer service, teamwork and problem-solving skills Must adhere to uniform dress code Physical Requirements Requires the ability to reach, bend, balance, lift and transport various objects weighing 20-50 lbs repeatedly throughout the shift; at times, product weight may reach 50-80 lbs Must have the ability to stand, walk and / or move about for extended periods of time Requires the ability to push, pull, grasp, twist and use sawing motions for extended periods of time Regularly works in freezers, coolers, refrigerators, inside and outside of the store in all weather conditions and inside delivery trucks Special Instructions Please do not send any emails, resumes, or call. We are making it really easy to apply for this position. Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.