TITLE:

Shift Lead

DEPARTMENT

Bowling and Amusements

REPORTING TO

Shift Supervisor/Operations Manager/Regional General Manager

LOCATION

Cherokee, NC SALARY:

Hourly/ $16.00 to $18.00

SUMMARY:

The Shift Lead assists the Shift Supervisor and Operations Manager with ensuring company standards are met; supervises the daily responsibilities of Bowling and Amusement team members and follows through to ensure tasks are complete and company standards are being met. They are also expected to provide excellent service for guests with a friendly smile while always following our guest service standards of 10 for 10, 80/20 and C.P.R. Weekends and holidays are also required. A Shift Lead must have comprehensive knowledge of all events and amenities in the UltraStar Multi-tainment Center.

RESPONSIBILITIES ESSENTIAL FUNCTIONS BUT NOT LIMITED TO

Able to perform all duties of each position with the Bowling and Amusements and fills in when needed Resolves guest disturbances and concerns along with team member concerns Assists the Operations Manager with maintaining the safety and security of Bowling and Amusement Communicates effectively in writing and verbally to employees, guests and vendors Portrays a friendly and helpful attitude with guests and team members Administrative duties including typing, filing, faxing, copying Facilitates fulfillment of entertainment center goals and company initiatives Achieves and maintains overall guest service goals. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs Other duties may be assigned

QUALIFICATIONS-REQUIRED

Solid communication skills, strong critical and analytical thinking skills and appreciation of diversity (thought, ethnic, gender, etc.) Ability to Read, write and understand English Good working knowledge of all cash operations cashiering functions, procedures and policies Must have computer knowledge in the following programs: Microsoft Word and Excel Must be at least 18 years of age

EDUCATION AND/OR EXPERIENCE

One to two years of experience in a high-volume bowling, entertainment or hospitality field is required Ability to manage and delegate to a large number of staff at one time Relevant experience or equivalent combination of education and experience is also acceptable

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Working days, nights, holidays, weekends are required. Work in an area where there is varying noise, lighting, in a fast paced environment with changes in air quality including second hand smoke. Lift and carry up to 50 pounds up to 100 feet. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, kneel, bend and stoop frequently.

WORK ENVIROMENT

While performing the duties of this job, the employee regularly works in a Bowling and arcade environment where high level of noise, dust and activity can be expected. The noise level in the work environment is usually loud Travel may be required for visits to other locations, company meetings Interior Work Areas

•moderate to hot temperatures in the kitchen areas. Flooring is tile in the kitchen and carpeted or tile in the restaurant. Rubber mats cover the floor behind the bar. Possibly encountering wet or slippery floor surfaces. Exterior Work Areas

•may have extreme temperatures depending on weather conditions

Pay:

$16.00

•$18.00 per hour Expected hours: 30.0

•40.0 per week

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Application Question(s): Do you have reliable transportation? Are you available to work Nights, Weekends and Holidays?

Work Location:

In person