About Us:

Nestled between the bustling city life of Charlotte and the serene mountains of Asheville lies one of the area's most historic Country Clubs. For almost 100 years, Cleveland Country Club, the only private Club in Cleveland County, has taken great pride in its family-friendly membership lifestyle, golf, tennis, dining, and special events. The Club has a Member Dining Room & Bar, three Banquet Rooms, six Tennis Courts, an 18 Hole Golf Course, and two practice putting/chipping areas.

F&B Revenue:

Annual Food Sales $450K Annual Beverage Sales $200K Dining Room Seats 120 Hanna Room Seats 150 Ballroom Seats 100 Pine Room Seats 70 Golfers Lounge Seats 40

Job Summary:

The individual in this role will be responsible for ensuring excellent food and beverage service and an outstanding Member experience in the A La Carte Dining Room, private Banquets and Member Events on a daily basis. Collaborates on Event Calendar for all Member Special Events and charged with the promoting and executing of all planned events. Oversees all administrative and operational aspects of preparing and executing private parties and banquets. Excellent communication, both written and verbal, as well as strong interpersonal skills and dynamic leadership qualities, are required for success in this hands-on leadership position. The successful candidate must be willing to "get in the trenches" and work directly with our Food & Beverage Staff.

Job Description:

Actively manages all Food & Beverage Waitstaff employees. Creates weekly Waitstaff employee work schedules in conjunction with Member Dining and Banquet activities. Assures that effective orientation and training for new staff and current staff is established and implemented. Develops and implements policies and procedures for F&B Department. Ensures that all legal requirements pertaining to alcoholic beverages are consistently adhered to. Maintains appearance, upkeep and cleanliness of all food and beverage outlets. Develops wine lists and bottle or glass wine programs. Makes sure all dining and banquet menus are up-to-date. Responsible for all beverage inventory and purchasing.

• Oversees all daily activity in the Member Dining Room & Bar, daily Banquets and Member Special Events. Greet Members and guests and oversees service on a daily basis.
• Assumes responsibility of Manager on Duty.
• Serves as Liason between Food & Beverage Waitstaff and Kitchen Staff Creates calendar of monthly events for Member Special Events Creates external and internal marketing and sales promotion of Member Special Events and private functions.

. Responsible for the proper accounting and reconciliation of the point of sale systems and revenues. Maintains records of special events, house counts, food covers and daily business volumes. Ensures that an accurate reservation system is maintained. Books all private events. Provides guest tours and offers suggestions in efforts to sell the Club's facilities for the occasion being planned. Suggests and helps guests plan menus in conjunction with the Executive Chef. Works with the Executive Chef to determine menu pricing. Works with all outside Vendors associated with the booked events Create all Contracts to ensure that pre-planned menu, room set up and any additional information necessary for the event room set up. Create room layout diagrams for Banquets and Member Events Coordinates and oversees all event set ups. Is present to oversee the greeting and serving of Members & guests. Manages all Banquet and Member Special Event Billing. Document details of each event once event is completed to determine future needs and to implement necessary changes for the success of future events. Addresses Member and guests complaints and advises the General Manager about appropriate corrective actions taken. Develops annual Catering & Food and Beverage Budgets. Reviews monthly financial reports and takes corrective actions as appropriate to ensure budget goals are met. Works with the Controller to identify and develop operating reports of interest to the General Manager and for on-going control of the department. Ensures that all standard operating procedures for revenue and cost control are in place and consistently utilized. Assures that all applicable Club policies and procedures are followed. Attends weekly Management Meetings. Tracks new products and trends in food service and catering applicable to the Club. Reports to the General Manager.

Qualifications:

Work experience in a hospitality/club environment in the Food & Beverage operation. Highly focused on providing exceptional customer service. Strong communication and interpersonal skills, with the ability to engage effectively with members, guests and staff. Professional attitude and integrity. Ability to manage multiple tasks, make decisions under pressure, and adapt to changing priorities while maintaining a high level of service. Experience managing day-to-day Food & Beverage operations. Experience supervising a team of Food & Beverage employees. Flexibility to work early mornings, nights, weekends, and holidays as required. Experience in organizing, promoting and executing banquets and special events. Team player with the mindset to do whatever it takes to get the job done.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

Health insurance Life insurance Paid time off

Work Location:

In person