Leader (Shift Supervisor)

Location:

Clary Anderson Arena, Montclair, NJPay Rate:

$22.00 -$25.00 per hour (commensurate with proven experience)

Position Type:

seasonal (Non-Benefits Eligible)

General Statement of Duties:

The Leader (Shift Supervisor) plays a critical role in ensuring the smooth and safe operation of Clary Anderson Arena. This position is responsible for overseeing daily facility activities, supervising staff, and maintaining a high standard of customer service and facility upkeep during assigned shifts. The ideal candidate is a proactive leader with a strong commitment to safety and operational excellence.

Supervision Received:

Works under the supervision of General Manager and Township Management who reviews performance for conformance to Clary Anderson Arena policies and procedures.

Key Responsibilities

• Supervise, train, and mentor facility staff members, fostering a positive and productive work environment.
• Contribute significantly to staff performance management, including recommendations for hiring, training, disciplinary actions, and terminations.
• Manage overall facility operations during assigned shifts, ensuring smooth and efficient functioning of all areas.
• Provide exceptional customer service and foster a positive experience for all facility users and guests.
• Prioritize and enforce safety protocols to ensure a secure environment for all patrons and staff.
• Complete and accurately document all accident and incident reports.
• Operate ice resurfacing equipment to maintain optimal ice quality (if applicable to specific rink operations).
• Operate various maintenance equipment to ensure superior playing surface quality across all facility areas.
• Oversee the efficient operation of the point-of-sale (POS) system during shifts.
• Perform daily POS system reconciliation and cash handling procedures.
• Provide oversight and support to coaching staff, referees, and scorekeepers in the absence of the Director.

Other duties as assigned by management and township management.

Education:

High School graduate or equivalent required; bachelor's degree desirable, applicable experience may be considered. three (3) years of leadership experience preferred.

Experience:

• Demonstrated strong leadership, communication, and interpersonal skills.
• Ability to effectively train, motivate, and manage a team. Previous experience in facility operations or a similar supervisory role, preferably within a sports or entertainment venue.
• Proficiency in operating facility-specific equipment, including ice resurfaces and other maintenance tools.
• Basic computer proficiency, including experience with point-of-sale systems.
• Strong problem-solving abilities and the capacity to respond effectively to incidents and emergencies.
• Commitment to providing outstanding customer service.

Skills:

o Strong customer service and communication skills.o Ability to work effectively in a fast-paced environment.o Reliable and punctual with a strong work ethic.o Ability to skate proficiently is preferred.o Prior experience in a customer-facing role is a plus.

Availability:

Must be able to work flexible hours, including evenings, weekends, and holidays.

Physical Requirements & Environment

• Ability to stand, walk, and skate for extended periods.
• Ability to lift and carry up to 25 pounds.
• Comfortable working in a cold environment and varying temperatures associated with ice rink conditions.
• Must be available to work on all special events when neededThe Township of Montclair is an Equal Opportunity Employer (E.

O.E.).

Apply:

Apply online through the Employment/Human Resources section of the Township of Montclair website at: www.montclairnjusa.orgClosing DateOpen until filled. The Township of Montclair is an Equal Opportunity Employer (E.O.E.).