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Rack Room Shoes

Team Lead

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Job Description

Overview We are seeking a dynamic and energetic Team Lead to inspire and guide our team towards excellence in a vibrant, fast-paced environment. This role is pivotal in ensuring smooth operations, delivering exceptional guest experiences, and fostering a positive team culture. As a Team Lead, you will be at the forefront of managing daily activities, supervising staff, and coordinating event operations with enthusiasm and professionalism. Your leadership will drive operational success while maintaining high standards of customer service and safety. Responsibilities Lead and supervise team members to deliver outstanding guest services and ensure operational efficiency. Oversee shift management, including scheduling, task delegation, and performance monitoring. Coordinate and manage events at the venue, ensuring all aspects run seamlessly from setup to breakdown. Maintain operational procedures, including cash handling, budgeting, and inventory control. Enforce health and safety protocols, including first aid and CPR procedures when necessary. Communicate effectively with staff and management to implement policies, resolve issues, and improve service quality. Prepare detailed reports on event outcomes, staff performance, and operational metrics for management review. Skills Proven experience in nightclubs or event venues with strong knowledge of event management practices. Demonstrated leadership skills with experience supervising teams in hospitality or entertainment settings. Excellent communication skills for managerial decision-making and team coordination. Proficiency in Microsoft Office Suite for report writing, scheduling, and data analysis. Strong customer service orientation with the ability to handle guest inquiries professionally. Experience in operations management, including shift supervision, budgeting, and cash handling. Technical proficiency relevant to venue operations; familiarity with sound systems or lighting is a plus. Certified in first aid and CPR; knowledge of health safety standards within hospitality environments. Previous resort or large-scale event venue experience is highly desirable. Assistant manager or supervisory experience that demonstrates effective team management skills. Join us as a Team Lead to energize your career by leading a passionate team dedicated to creating memorable experiences while honing your managerial expertise!
Pay:
$17.00 per hour
Benefits:
Employee discount
Work Location:
In person

Benefits

  • Dental Insurance
  • Discounts/Reimbursements