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LC
Luckin Coffee
Shift Supervisor Trainee
Career Insights for Restaurant / Food Service Supervisor
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Scorecard
Based on New York data
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What they do
A Restaurant or Food Service Supervisor supervises food preparation and staff for a restaurant or dining hall. Manages budget for food supplies, equipment and staff; hires and trains staff; monitors food safety procedures. May plan menus or work with chefs or dieticians to plan menus. Works in a school, hospital, nursing home or other institution.
$41,664 / year median in New York
+16% projected growth
Job Description
About Luckin Coffee Luckin Coffee is redefining the coffee experience through innovation, technology, and exceptional service. As we continue expanding across the U.S., we're looking for motivated, hands-on leaders who thrive in a fast-paced, customer-focused environment. Position Overview The Shift Supervisor Trainee (SST) participates in a structured training program designed to develop future store leaders. This role focuses on mastering Luckin's operational standards, customer experience, and team leadership fundamentals while obtaining required certifications within 45 days of hire. Key Responsibilities Participate in a structured learning program and obtain required Luckin Standard Operation (LSO) Certificates within 45 days of your onboarding date. Learn and practice essential operational functions, including: o Preparing beverages and food with consistency and care using smart equipment o Maintaining store cleanliness and organization o Greeting and serving customers with warmth and professionalism o Supporting the team in creating a smooth, efficient, and positive work atmosphere Use systems to track and analyze key KPIs such as: o Raw Material Loss Rate o Hourly Cup Volume & Average Production Time o Store Food Safety Audit Score & Microbial Inspection Compliance o Customer Satisfaction (App & In-Store Feedback) o Operational Notice Completion Rate Practice compliance checks and participate in daily audits for safety, labor, and food handling laws. Learn and model Luckin Coffee's hospitality principles to create a seamless and high quality customer experience. Respond to customer feedback, practice service recovery techniques, and develop skills in managing guest complaints. Support customer satisfaction management and contribute to achieving store satisfaction standards. Training & Certification Requirements All Shift Supervisor Trainees are required to have a valid NYC Food Protection Certificate. Complete the full curriculum and pass all training checkpoints to obtain