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Tata Consultancy Services Limited

Team Lead

Pay: $60,000–$85,000/yr
Posted: 3 weeks ago
Location: Milford, OH (Onsite)
Last Updated: 2 weeks ago
Hours: Full-Time
Expires: 10/9/2026
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Job Description

Must Have Technical/Functional Skills
  • Leadership
  • Customer & Business Acumen
  • Analytical & Operational
  • Communication & Stakeholder Management
  • Adaptability to dynamic environments
  • Process improvement mindset
  • Domain (Preferred)
  • Knowledge of ServiceNow / SaaS platforms
ITIL / CSA
certification preferred Roles & Responsibilities The Supervisor - Customer Success Guides is responsible for leading a team of CSGs, ensuring effective delivery of customer onboarding, adoption, risk mitigation, and revenue growth objectives. The role focuses on team performance, governance, coaching, and customer experience outcomes across a portfolio of ServiceNow customers. Collaboration with support teams like Training/Quality/WFM.
  • Team Leadership & People Management
  • Customer Onboarding & Activation Oversight
  • Adoption & Proactive Risk Management
  • Customer Feedback & Experience Governance
  • Performance Management
Stakeholder & Cross-Functional Collaboration Location :
Milford, OH Salary Range :
$60,000-$85,000 per Year.