FOH Shift Lead Chick-fil-A - 3.8 Springfield, OR Job Details Full-time From $20 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) matching Qualifications Team member evaluation Guest relations Sales Food service workstation cleanliness Managing teams in a customer support role Quick service & fast food restaurant experience Military Incident report management Drive-thru operation Coaching Greeting customers Customer satisfaction tracking Team scheduling Mid-level Frontline customer support management Team development Customer service training (staff training program) Decision making Safe environment creation Leading team collaboration initiatives Fast food restaurant experience Cleaning messes in dining areas Customer satisfaction improvement Managing food service teams Team motivation (leadership skill) Team building Full Job Description Front-of-House Team Leader (Full-Time) Chick-fil-A Gateway - Lane County, OR "Be part of Lane County's Most Caring Company—where great food is only the beginning." Why this role matters At the front counter, drive-thru window, and mobile hand-off chute, every "my pleasure," every eye-level smile, and every second we shave off wait time shapes how Lane County feels about Chick-fil-A. Front-of-House Team Leaders turn busy rushes into memorable moments—coaching Team Members to anticipate needs, recover missteps on the spot, and uphold spotless, welcoming spaces. By safeguarding speed, hospitality, and accuracy, you become the guardian of our brand's promise: remarkable service wrapped in genuine care. What you'll get to do Lead Orchestrate the entire guest-facing arena —front counter, drive-thru, and mobile/dine-in hand-off Set positions, breaks, and daily cleanliness rhythms so every Guest is greeted by a ready, smiling Team Member and a spotless lobby. Own safety and atmosphere : temperature checks, slip-hazard sweeps, and a lobby vibe that feels like "home." Coach Model Second-Mile language & body language ; train, evaluate, and celebrate Team Members through the SERVE framework (See the Future, Engage & Develop Others, Reinvent Continuously, Value Results & Relationships, Embody a Leader's Heart). Run one-minute huddles each peak to spotlight hospitality wins, short-cycle feedback, and real-time guest-recovery plays. Document infractions & kudos with the aim of turning every miscue into a comeback story.

Optimize Speed of Service:

Service that feels quick, but never rushed, 5 min start-to-finish

Hospitality & Cleanliness:

maintain customer survey scores 2 points above the regional average.

Labor & Productivity:

deploy "right-seat, right-time" staffing to hit sales-per-labor-hour while flexing for rushes.

Guest Recovery Loop:

track code-red incidents and close the loop by EOD—every shift, every time. Who you are A servant-hearted leader with 3 + months as a certified Trainer (or equivalent leadership in QSR, catering, commissary, or military foodservice). Calm under fire, decisive with data, and hungry for wisdom. Able to lift 40 lbs, hustle on your feet, and work a flexible schedule (no Sundays). What's in it for you $20/hr starting (reviewed in 90 days). Medical, dental, and 401(k) match. Up to $25K in annual scholarships and leadership travel to the CFA Support Center. Sundays off, predictable scheduling, free shift meals, and a people-first culture. A clear runway to Shift Lead Supervisor Director —plus coaching from an Operator who invests in business-builders. How to apply Email a résumé (PDF) Complete the questionnaire Join us for an interview with our People and BOH Leaders "Food is essential to life; therefore, make it good." — S. Truett Cathy Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay:

Starting at $20.00 / hour

Job Type:

fulltime

Education:

No education required Work location: On-site