RoleA Shift Leader's primary responsibilities are to monitor the quality of food, the guest service experience, and restaurant cleanliness. Shift Leaders must be able to perform any task in the restaurant with ease, whether making products, cashiering, or cleaning. They should handle high-stress situations calmly and with good judgment. They coach crew members to be productive and provide a friendly guest experience.

Job ResponsibilitiesPeopleo Ensure crew members adhere to Togo s policies, such as uniforms standards, attendanceo Train and coach all crew members whenever appropriateo Provide a safe and fun working environment for crew membersGuestso Oversee daily routines to ensure the restaurant is ready to serve guests when openo Maintain Togo s food safety and quality standardso Respond to guest comments and complaints, correcting problems before they affect guestso Create a friendly atmosphere for guestsFinancialo Prepare and reconcile cash drawers, maintaining strict adherence to cash control policieso Balance safe funds, prepare deposits and take to the bankExperienceShift Leaders should have the following qualifications to successfully meet the demands of the job:

Progress toward a high school diploma, general education degree, or equivalentPrior work as a supervisorPrevious restaurant experienceTraining in food safetyAbility to keep restaurant organized