Director of Restaurant Operations Diamond Select, Inc James Island, SC Job Details Full-time $80,000 - $100,000 a year 18 hours ago Qualifications Vendor relationship building Full Job Description Diamond Select Staffing is seeking a Director of Restaurant Operations to lead a high-performing Dairy Queen location. This is a hands-on, people-first leadership role rooted in the restaurant itself—ideal for a senior operator who leads from the floor, coaches in real time, and drives steady progress on financial results, guest experience, team development, and day-to-day operations. Success in this role comes down to two things: being a consistent, visible presence inside the restaurant, and helping the store make measurable progress against clear, shared goals. What You'll Do People Leadership & Team Development Lead from the floor as the primary leader and role model for the entire team—general managers, shift leaders, team members, and cashiers. Build the team by recruiting, hiring, onboarding, training, and developing a high-performing crew; create a strong bench of shift leaders and assistant managers who can run the store to standard. Coach and support with clear expectations, regular one-on-ones, check-ins, and performance reviews. Build culture by fostering a positive, welcoming, and motivating environment where people grow and want to stay. Develop in real time by coaching on service, speed, food quality, cleanliness, and guest interaction—leading alongside the team, not just through reports. In-Store Presence Be on-site a minimum of 40 hours per week, with flexibility to go above during peak business needs.

Be present when it matters:

prioritize peak dayparts and busy periods, including a fair share of nights, weekends, and holidays. Work shifts regularly to stay close to operations, model standards, and spot opportunities early. Ensure strong leadership coverage across all operating hours; step in to cover key shifts when needed. Share opening and closing responsibilities on a rotating basis to keep standards, cash handling, and readiness on track. HR Oversight & Employee Relations Serve as the first point of contact for employee-relations matters, addressing concerns, conflicts, and questions promptly and with care. Manage performance fairly and consistently—coaching first, with clear documentation when needed. Stay compliant with employment laws, wage-and-hour rules, food safety regulations, and company policies; maintain accurate HR records. Schedule thoughtfully to cover busy periods while managing labor costs; apply policies consistently and fairly. Keep ownership informed on significant HR matters, bringing recommended next steps along with any concerns. Coordinate vacation and planned time-off requests with the Director of HR for Sovereign in advance to ensure coverage. Operational Excellence Uphold Dairy Queen brand standards for food quality, safety, cleanliness, and guest service on every shift. Manage inventory, ordering, and vendor relationships to protect quality and control costs. Maintain the facility by monitoring building, equipment, and systems to ensure everything is operational and in good working condition. Drive sales by supporting local marketing, promotions, and digital-channel adoption to grow traffic and revenue. Background Profile 5-7 years of restaurant management experience, with a strong preference for quick-service (QSR) operations. Proven, hands-on track record of running a high-volume store and delivering strong financial and guest-experience results. Demonstrated ability to lead, develop, and retain front-line teams and shift leaders. Strong grasp of restaurant P&L, labor and COGS management, and the operational levers behind speed, digital sales, and guest satisfaction. Excellent communication, coaching, and conflict-resolution skills. Ability to work effectively under pressure in a fast-paced environment, with a flexible schedule including nights, weekends, and holidays. Bachelor's degree in business, hospitality, or a related field preferred. Preferred Qualifications Direct Dairy Queen or comparable QSR/franchise operating experience. ServSafe Certified Food Manager (CFM) certification; ServSafe Certified Proctor a plus. Working knowledge of POS systems, restaurant scheduling/labor software, and Microsoft Office. If you're a visible, floor-based leader who builds teams, raises standards, and moves the numbers, we'd love to talk.