Pay $10.00 per hour plus pooled tips Our Shift Leads participate in our tip pool, making total hourly earnings significantly higher than base pay during the season. About Us Rocky's Place is more than an ice cream shop. We're a family-owned business that prides itself on great food, outstanding customer service, and creating a place where families make memories. We're looking for a dependable Shift Lead who enjoys working with people, takes pride in doing things the right way, and isn't afraid to lead by example. If you're someone who naturally steps up, solves problems without waiting to be asked, and believes customers should leave happier than when they arrived, we'd love to meet you. A Note from the Owners At Rocky's, our Shift Leads are trusted to make decisions, solve problems, and create a great experience for both our customers and our team. We believe good leaders earn respect by working alongside their team, not by standing on the sidelines. If you're dependable, take pride in your work, and enjoy helping others succeed, you'll fit in well here. What You'll Do As a Shift Lead, you'll be responsible for helping run day-to-day operations during your shift, including: Leading and motivating team members Delivering exceptional customer service Preparing ice cream, food, and specialty menu items Opening and/or closing the restaurant Counting cash drawers and completing daily paperwork Managing employee breaks and workflow Keeping the restaurant clean, organized, and stocked Training new employees Handling customer concerns professionally Ensuring food safety and sanitation standards are followed Communicating with ownership regarding operational issues What We're Looking For Previous supervisory or leadership experience preferred Restaurant, food service, or retail experience preferred Reliable transportation Excellent attendance and punctuality Positive attitude with strong communication skills Ability to multitask in a fast-paced environment Comfortable making decisions without constant supervision Able to lift up to 40 pounds Willingness to work evenings, weekends, and holidays as needed What Makes Someone Successful Here The best Shift Leads at

Rocky's:

Lead by example instead of simply giving directions Stay calm during busy rushes Treat every customer with respect Hold themselves and others accountable Take ownership of problems and solve them Notice what needs to be done without being told Help build a fun, positive work environment Benefits Flexible scheduling Employee food discounts Opportunities for advancement Supportive family-owned business A workplace where your effort is noticed and appreciated Schedule Part-time to Full-time Evening shifts Weekend availability required Holidays as needed If you're looking for a job where your leadership matters and your work has a direct impact on the success of a local business, we'd love to hear from you.

Pay:

$15.00 - $20.00 per hour

Benefits:

Flexible schedule Paid time off Paid training

Work Location:

In person