Visitor Services Specialist (Shift Lead) Discovery Center at Murfree Spring Murfreesboro, TN Job Details Part-time $17 an hour 7 hours ago Qualifications Teamwork Serving clients In-person customer service Driver's License Client services Front desk Marketing Full Job Description Reports to:

Visitor Services Manager Nature and Scope of Position:

Supervise and work with the Visitor Services team to maximize visitor experience and ensure the museum's daily operations are safe, efficient, and effective. This position requires working regular shifts on Saturdays and Sundays. Key areas of responsibility as

Shift Lead:

Demonstrate leadership and motivate staff to exceed expectations of visitors, ensuring a warm, safe, welcoming visitor experience is at the forefront of all interactions. Assign museum zones of care to each Visitor Services Team members and offer support to ensure zones are maintained. Manage all meal and rest breaks for the Visitor Services team. Ensure that opening and closing duties and checklists are completed by the Visitor Services team. Submit checklists to the Visitor Services Operations Coordinator at the end of each shift. Address and solve visitor issues and incidents and report significant concerns to the Visitor Services & Operations Coordinator. Perform Front Desk duties as needed: Perform opening and closing procedures for registers. Perform all aspects of admission procedures for the museum, including front-line cash receipts and control. Perform sales of admissions, memberships, birthdays, other museum events and programs, donations, and gift merchandise. Utilize Altru admission software to effectively complete assigned tasks. Ancillary responsibilities assigned as needed and based on capacity:

Programs, Exhibits, and Administration:

Assist in the implementation of Discovery Center programs and operations across departments to ensure impact and outcomes are meeting current standards and are innovative, inspiring, and of the highest quality which could include but is not limited to: Help plan, facilitate, and evaluate public event activities and public programs, such as birthdays, Special Events, Floor Programs, and DC+ Days. Help facilitate learning programs, such as field trips, camps, or Young Leaders Council. Assist with the maintenance and upkeep of exhibits. Provide administrative and logistical support in development and marketing endeavors such as individual giving, fundraisers, and other strategic fundraising or marketing initiatives.

Other Duties:

Assist with other duties in the museum as assigned Attend monthly staff meetings Attend Education and Visitor Services meetings as assigned Competencies Strong communication skills Interpersonal skills Results-oriented Attention to detail Quality-minded Flexibility Multi-task Prioritization skills Client service-minded Punctuality and Timeliness Organized Positive, upbeat attitude Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skills and/or abilities required: Two years of equivalent work experience is required. Ability to interact effectively, professionally, and courteously with visitors, staff and volunteers. Interactive and fast-paced team-oriented tasks Exhibit high levels of flexibility and ability to work with a team Must possess a valid Tennessee Driver's License or have access to reliable transportation. Ability to relate to people of all ages, diverse backgrounds, skills and abilities. Must be able to handle multiple tasks. Comply with a flexible work schedule, including weekends and holidays. This job requires periods of standing, sitting, walking, stooping, kneeling, reaching, turning, twisting, bending above and below the waist, use of hands and arms, lifting, talking, hearing, use of computer and keyboard. Must have the ability to use both hands in fine manipulation of small tools; the ability to see well enough to read handwritten and typewritten materials; push/pull up to 10 lbs. Noise level varies from quiet to loud Temperature varies from hot to cold This position is an on-site position that is not eligible for remote work. Discovery Center is committed to creating and maintaining an equitable workplace in which all employees have a chance to participate and contribute to the success of the organization and are valued for their skills, experience, and unique perspectives. A workplace where employees of all races, religions, political affiliations, sexual orientations, gender identities, ability, and age find an opportunity.

Pay:

$17.00 per hour Expected hours: 20.0 - 24.0 per week

Work Location:

In person